Manager of operations

ELIZABETH M. CHAPIN-NEVAREZ

Wellington, FL 561-***-**** *********.*******@*****.*** www.linkedin.com/in/bethnevarez MANAGER of Fortune 500 company, with over 10 years of experience providing superior team support to promote extraordinary customer service experiences. Adept goal achiever, seeking career advancement to make an impact on people’s lives.

CORE STRENGTHS

Build Customer Relationships

Employee Onboarding

Training and Support

Report Management

Workforce Scheduling

Data Analysis, Forward Planning

Account Reconciliation

Payroll Processing, Kronos

Use of Engaged CRM

Effective Communication

Microsoft Suite Knowledge

Inventory Management

Business Development

Efficient Multi-Tasking

Strong Organizational Skills

PROFESSIONAL EXPERIENCE

Walgreens West Palm Beach, FL 1987 - Present

Retail Store Manager

• Analyzed and monitored customer service KPI’s and coached a team to exceed expectations, consistently ranking in the top 20% of the district for customer service according to NPS

• Managed 7 different stores, opened 3 ahead of schedule and increased sales in the first year by 18%

• Complied with all company procedures and policies, employment laws, and operations of regulations for alcohol, tobacco, food, and pharmacy

• Overcame shipping delays by managing inventory levels through creative merchandising, analyzing inventory trends, anticipating consumer demand

• Identified sales opportunities to maintain positive sale trends while exceeding targets

• Promoted to the highest volume store in the district in 2020, increasing sales and profit by 27%

• Analyzed asset protection data from pharmacy and front-end retail to develop an action plan for coaching team members and cutting losses, resulting in the lowest shrink in the district

• Supervised control of cash reports, store monies including registers, safe deposits, and withdrawals; reconciled receipts and credits, ensuring statements were accurate

• Ensured all technology was operational and functioning in excellent condition; notified the service desk or appropriate support needed for coordinating repairs, maintenance, and team safety

• Formed partnerships with external businesses that serve as a resource for community outreach opportunities to help build loyalty and drive pharmacy business; cordially known as “Ms. Walgreens” around the community

• Led team engagement in store charity events this year, ranking #1 in South Florida donations for RED NOSE Day,

#3 for Ronald McDonald, #1 for Susan G. Komen

• Managed 25+ employees to create workforce scheduling and accurate processing of payroll through Kronos, consistently meeting payroll targets

• Support pharmacy filling prescriptions, registering patients, insurance issues, testing and immunization paperwork, daily calls for patient med compliance

EDUCATION

Bachelor's Degree Business Management and Marketing, Florida International University, Miami, FL OCCUPATIONAL CERTIFICATES

Pharmacy Technician Certification, National Association of Boards of Pharmacy, 2009 - 2022 LEAP Leadership Training Certificate

6 Sigma Training Certificate

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