Care Representative Customer
Resume:
I am a Business Expert and astute academician who holds degrees in both
Accoun ng Educa on (B.Ed) and Business Administra on (BBA). I have leveraged on my unquenchable desire for success to achieve an impeccable record in managing businesses and leadership roles for eight (8) years. I am enthusias c about and looking forward to pursuing my interests in research and applica ons of research findings in the field. I am commi ed to personal growth and resourcefulness.
WORK E X P E R I E N C E
REAL
HONEYRAYDE
GLOBAL LIMITED
Nov 2014 - Present
Lagos
BUSINESS MANAGER
• supervising employees and ensuring efficiency in
du es delegated
• formula ng strategies that helps push the company towards its goals and objec ves
• ensures compliance with legal standards and rules
• takes stock of company’s resources (staffing and
equipment) and makes recommenda ons where
necessary
• works together with co-founder of the company to assess new growth prospects
• assists with staff recruitment and inspec on.
DUNAMIS
UNIVERSAL
COLLEGE
Oct 2017 - Feb
2022
Lagos
EDUCATIONIST/TUTOR
• created and distributed instruc onal materials
such as notes, assignments and projects
• organised lectures and presented materials and
resources
• planned and carried out Educa ve Events such as
Quizes and Debates
• ensured that learning environment was peaceful,
secure and conducive for learning
• encouraged interac ve learning to provide
individualised training to each learner
• par cipated in parent-teacher conferences
• evaluated and assessed students’ performances
• monitored and supervised students’ progress
TEACHING
SERVICE
COOPERATIVE
Aug 2008 - Oct
2010
Lagos
SENIOR COOPERATIVE OFFICER
• ensured that financial processes of the coopera ve were carried out
• monitored and reported all financial processes
• made independent decisions using analysis, and
experience with customers under minimal
supervision.
• compiled and submi ed monthly updates and
quarterly project reports to the Project Manager
and always kept to the set deadlines
• met with and interviewed project recipients and
support personnel to assess the uptake, obstacles
and possible expansion areas
• organised, extracted and gave reported using data- driven findings.
• revised and developed new implementa ons to
address gaps in exis ng projects.
GRANDE
MULTIPURPOSE
LIMITED
Feb 2006 - Apr 2008
Lagos
CUSTOMER CARE REPRESENTATIVE
(PART-TIME)
• processed all orders, paperwork and applica ons
delegated to me
• recorded all client data, purchases, reviews and complaints
• led and mentored a team of younger and
inexperienced Customer Care Representa ves
• ensured that all customers routed to me were
sa sfied via excellent customer service provided
E D U C ATION
ESCAE
UNIVERSITY
BENIN
2018
BENIN REPUBLIC
BACHELOR OF SCIENCE
Business Administra on (2nd Class Upper, Hons)
EKITI STATE
UNIVERSITY, ADO
EKITI
2014
EKITI STATE
BACHELOR OF SCIENCE EDUCATION
Accoun ng Educa on
NEWTON
COLLEGE,
OKOKOMAIKO
2005
BADAGRY, LAGOS
WASSCE
COURSES
Lagos State
Coopera ve
Federa on
Sep 2010
CERTIFICATE IN BOOKKEEPING
Lagos State
Coopera ve
Jun 2010
CERTIFICATE IN COOPERATIVE
ACCOUNTING
AWARDS
May 2010 LEADERSHIP EXCELLENCE AWARD
Awarded by Lagos State Government for
Outstanding Leadership Development
S K I L L S
Analy cal
Communica on (Verbal &
Wri en)
Conflict Resolu on
Marke ng
Nego a on
Rela onship
Time Management
L A N G UAGES
English
Yoruba
H O B B I E S
Reading
Poetry
Baking
Travelling And Socialising
R E F E R E N C E
AVAILABLE UPON REQUEST
H L
H A B E E B AT L AWAL-B A KO
R E S E A R C H E N T H U S I A S T
Orisunbare Estate,
Badagry, Lagos
lawalbakohabeebatomowu
***@*****.***
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