Service Representative Customer
Resume:
Virginia Acosta
Rosemead, California, 91770
*****************@*****.***
Summary
Administrative professional, with 20 years of proven success in the customer service field. Key strengths include general admin support, communication skills and integrity. Focused and motivated individual who excels in a challenging and fast paced environment.
Professional Skills
oMicrosoft Word / Outlook
oMicrosoft Excel
oData Entry
oMicrosoft Teams
oPivot
oAS400
oOpen Bravo
Ability to Work Under Pressure
Education
East Los Angeles College, Business Administration (AA in progress)
Vail High School, Montebello, California Obtained High School Diploma
Employment History
Brenntag Pacific, Santa Fe Springs, California
Customer Service Representative April 2020 – May 2022
Receive orders from customer via fax, phone, electronic portals like e-commerce and email.
Maximize the size of each customer order by consolidating orders or suggesting additions to customer orders Accurately enter orders into the BUS system; Confirm pricing with customer on all orders.
Communicate and provide necessary support to sales staff
Update customer files with address changes, delivery instructions or other customer notes as needed
Coordinate release of credit holds for orders in required time frame
Trimac Transportation, Downey, California
Senior Customer Service Representative March 2018 – April 2020
Provide admin support to the branch manager, the logistics team, assist management in meeting quarterly goals, assisted in customer pricing. Assisted customers and vendors with any billing issues.
Code, input and post all vendor invoices; processed payroll weekly; processed all miscellaneous pay and advance checks.
Assisted Branch Manager with the new hire process; setup and maintained all office and personnel files.
Order all office supplies; manage incoming faxes; answered all incoming calls; update employee records.
Quala Wash, South Gate, California
Customer Service Coordinator April 2013 – March 2018
Greet customers; check in all drivers; collect SDS at time of check-in; answer all incoming calls regarding billing questions, issues; service questions; schedule trailers for tank wash assign correct bay; collected and processed payments
Processed all invoices for payments daily; processed daily billing for ISO washes; maintained and ordered all safety gear and office supplies.
Assisted in the implementation of new data base software conversion.
References upon request
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