Customer Service Production Manager

Chris J. Thompson

Franklin TN ***** 615-***-****

************@*****.*** www.linkedin.com/in/chris-john-thompson

Operations Executive

Deliver Manufacturing Efficiency and Cost Savings

Collaborative, customer-driven leader, leveraging manufacturing, supply chain management, warehousing, and logistics expertise to achieve productivity and profitability targets. Experience in managing multi-location facilities in US and globally for large and small retail businesses. Draw on interpersonal / communication skills to coordinate across functions at all levels while promoting continuous improvement mindset. Core competencies include:

Domestic and International Sourcing and Logistics Profit and Loss (P&L) Management

Strategic and Operational Planning Standard Cost and Cost Reduction Implementation Supply Chain Management

Professional Experience

MPG LLC, Brentwood, TN 2008 - 2022

Senior Vice President (VP), Operations

Supervised day-to-day operations for $250M outdoor and recreation industry leader’s $100M segment (golf tees, cleats, cigar tips, premium hard-sided coolers, drinkware). Managed 4 direct and 250+ indirect reports and oversaw $5.8M labor budget P&L.

Increased output 75% during pandemic through domestic hard-sided cooler sourcing negotiations in fiscal 2021.

Generated $12M in annual sales by negotiating sole supplier agreement with industry leader in wood tipped cigars (highly engineered component).

Achieved $17M EBITDA goal by supervising departmental budgets to meet cost reductions, profitability, and customer service targets.

Saved $300K annually by initiating program that improved cigar tip manufacturing process yield over a 12-month time frame.

Recommended SKU reductions that eliminated slow, unprofitable parts by 20%, boosting efficiency and throughput 10% while improving bottom-line profitability over a 6-month period.

Built highly functional operations team from ground up, including identifying and hiring top talent, following family-owned business acquisition by private equity ownership group, which facilitated year-over-year sales growth.

THE IDENTITY GROUP, Cookeville, TN 2002 - 2008

Vice-President, Operations

Led day-to day operations for industry leader in stock and custom stamps, signs, and marking accessories. Managed 9 direct and 200+ indirect reports across 2 manufacturing facilities.

Enabled new market entry, delivering lower-cost, longer-lasting results in electric sign category by introducing NEON-alternative product (patented technology), including sourcing and launch.

Additional Related Experience

LAMPLIGHT FARMS, Menomonee Falls, WI Director, Manufacturing

Managed market leader’s day-to-day oil, oil lamp, and outdoor torch manufacturing processes. Supervised 5 direct and 120+indirect reports. Streamlined manufacturing process to maximize production in highly seasonal product category.

Education

Master of Business Administration (MBA), Marquette University, Milwaukee, WI

Bachelor of Science (BS), Industrial Engineering, University of Wisconsin, Madison, WI

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