Subject matter expert

Rieduwaan January

RIEDUWAAN JANUARY

** *** ****** ******** ******* 7764 · 065*******

***********@*****.*** · LinkedIn Profile · Rieduwaan January LinkedIn My qualities include being a strong leader, taking responsibility and believe in producing a very high standard of work. I am a vibrant individual with very high moral standards, this resulting in my confidant’s self-image. My skills include excellent communication skills, leadership abilities as well as being a very dedicated team member.

EXPERIENCE

AUGUST 2021 – PRESENT

SUBJECT MATTER EXPERT/IT HELP DESK SUPPORT, WNS

US based cliental on insurance, billing, and various types of insurance. Worked with customers on vehicle policies and homeowners’ policies.

REFERENCE: YAQOOB (074-***-****)

APRIL 2021 – AUGUST 2021

SUPERVISOR/ADMINISTATOR/GENERAL RECRUITER, GREEN TEAM I had planned out day-to-day jobs for the company. Ensure staff was well equipped with tools and safety gear for daily jobs. Ensured customers’ needs were met and satisfied with job outcomes. I did admin for Green Team after jobs were done and sent out promotion emails to various clients to keep them updated with our newest offers. REFERENCE: SHARIFAH (062-***-****)

OCTOBER 2020 – DECEMBER 2020

DATA CAPTURER, ISILUMKO

Captured files from various retail stores. Fast paced environment based on customers personal information that they had applied for credit cards at retail stores. Data collection for various hospitals around Cape Town including scanning and processing. FEBUARAY 2020 – SEPTEMBER 2020

TEAM LEADER, CAPITA SA

Team leader UK Network provider customer service ensuring team meets target that is set out, day to day couching, escalating billing enquiries, complaints call listening and feedback regarding improvements on call handling

REFERENCE: MOEGAMMAD (067-***-****)

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SEPTEMBER 2019 – FEBRUARY 2020

HELP DESK SUPPORT, BCX ‘WOOLWOTHS’

Help desk support assigning calls to engineers to sort out store errors. Ensuring all stores are running without any problems at all creating spreadsheets. SEPTEMBER 2018 – 31ST SEPTEMBER 2019

TEAM LEADER, TELEPERFORMANCE

Team lead/ recruiter ensuring coordinate, plan & deliver day-to-day team tasks & activities to execute email and webchat enquiries. Accurately and timeously JANUARY 2018 – AUGUST 2018

TEAM LEADER, INNOVATION GROUP

Team leader customer service USA emergency Roadside assistance helping members in need of roadside services, capturing, and updating information I.T support JULY 2017 – JANUARY 2018

CUSTOMER SERVICE ADVISOR/PROMOTED TO 2IC, WEBHELP

Call center agent promoted to 2IC customer service UK network provider handled customers billing enquiries, technical issues, and complaints JULY 2016 – JULY 2017

ADMINISTRATION CLERK, MATHINUS WASTEMART

Capturing data of the All-Trucks repaired filing Switch cords, secretarial duties JANUARY 2016 – JUNE 2016

DEBT COLLECTIONS SALES AGENT/DEVICE SUPPORT, CREDIT MATTERS Dealing with difficult clients, making sure clients are happy with their sign up within the company, face to face dealing selling debt review. Checking whether the clients are up to date with what’s happening, Technical I.T support desk, helping clients with software JULY 2015 – DECEMBER 2015

SALES REP, DION WIRED

Identifies problems and guides clients through corrective steps Writes and maintains documentation to improve client references. Assists clients with disabilities by suggesting various devices a technique.

JANURARY 2015 – JULY 2015

SALES REP PART-TIME, CAPE UNION MART

Greeting and serving customers as they enter the store Advising and assisting customers. Handling complaints or forwarding serious issues to the manager on duty. Rieduwaan January

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Conducting customer transaction. Replenishing the supply of stock on the shelves assisting with store deliveries.

EDUCATION

MAY 2021 – AUGUST 2021

CERTIFICATE OF COMPLETION, TEFL PROFESSIONAL DEVELOPMENT INSTITUTE EARLIY SEPTEMBER 2021 – MID SEPTEMBER 2021

CERTIFICATE OF ATTENDENCE, LIFESAVERS/FIMA/ISLAMICE MEDICAL ASSOCIATION

I had attendant a program that trains the public on CPR and safe positioning for unconscious and epileptic persons.

2010 - 2015

MATRIC CERTIFICATE, SPES BONA HIGH SCHOOL

SUBJECTS:

• English

• Afrikaans

• Math’s lit

• Life Orientation

• History

• Tourism

• Civil Technology

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SKILLS

• Time management

• Taking initiative

• Computer literacy:

o MS

o Zoom

o Canva

o Microsoft outlook email and Gmail

o Excel

o Citrix

o MiX telematics

o Oracle

o Avaya

• Problem solving

• Training/coaching and mentoring

• Teamwork and leader

• Communication and writing

• Good typing skills

• Good telephone etiquette

• Researching and data collection

• Recruiting

• Good understanding of information

technology issues

• Hard working

Contact this candidate