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Active Directory Desktop Support

Location:
Dallas, PA
Posted:
August 28, 2022

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Resume:

MARK KAZOKAS

** * ** **** **

SHAVERTOWN, PA ****8

adsb7m@r.postjobfree.com

570-***-****

OBJECTIVE

Eager, Certified IT Professional, experienced in both Education and corporate environments, seeking employment opportunity in Information Technology. Strong background in Windows server technologies.

EXPERIENCE

System Engineer July 2014 – Present

Wilkes University, Wilkes-Barre, Pa

Perform all management of Back End Systems for Wilkes University. Job duties:

• All infrastructure servers (Windows/Linux) in VMWare 6/ESXi environment.

• Manage Cisco UCS/NetApp SANs spanning multiple Data Centers

• Data protection for all servers using VEEAM, Quantum DXI and Quantum tape Library

• Hybrid cloud IAAS using AWS

• Email system in Google Apps

• Advanced Active Directory Management – Schema, replication, site configuration, BranchCache, DFS, GPOs, Users/Groups, etc.

• Setup and manage MS multisite clusters

• Server infrastructure patch management using WSUS

• MS SQL Clusters, IIS Web Servers, SCCM w/Endpoint Protection, File servers, Print Servers

• Work with external vendors to integrate AD authentication (SSO) System Administrator July 2012 – July 2014

Elucian (Wilkes University), Wilkes-Barre, Pa

Perform all management of Back End Systems for Wilkes University. Job duties:

• Over 75 Windows based servers – both physical and virtual

(ESXi/VMWare 5)

• Manage all Microsoft server based software – Active Directory, Exchange, SQL, SCCM, IIS, WSUS, KMS

• Server infrastructure patch management using WSUS

• Data protection using Symantec Netbackup software combined with a Spectra Logic T120 tape library.

Skills

Windows Server

2003(R2)/2008(R2)/2012(R2)/2016/2019

Windows

2000/XP/Vista/7/8/10

Linux

RedHat 5/6, CentOS 6/7/8, Ubuntu

14/16/18/20

Mac OSX Tiger/Leopard/ Snow

Leopard/Lion (client and server)

MS Office

2003/2007/2010/2013/2016/2019

Active Directory

Exchange 2000/2003/2010

SQL 2005/2008/2014/2016

Dell/HP/Apple Hardware

Cat 5/5E/6 cabling

Certifications

Comptia A+

Microsoft Certified Professional (MCP)

Microsoft Certified Solutions Associate

(MCSA) 2012

Apple 9L0-403 Apple Certified Support

Professional 10.6

• Work with vendors to setup and maintain all 3rd party software installed on Windows servers—including Emas, Tutortrac, Netwrix, etc.

• Dell (EMC) cx300/ cx340 SAN storage arrays

User Services Manager October 2010 – July 2012

SGHE/Elucian (Wilkes University), Wilkes-Barre, Pa Perform all management aspects of End User Services Desktop Support group at Wilkes University.

Job duties:

• Management of all Desktop Technicians’ duties – job assignments, schedules

• Technology inventory and Lifecycle

• Desktop related projects;

• Assist technicians with resolution of trouble tickets as needed

• Log all work into Service Now ticket system.

Lab Manager February 2007 – October 2010

SGHE (Wilkes University), Wilkes-Barre, Pa

Maintain and manage all computer labs on campus at Wilkes University consisting of a Mac/PC environment.

Job Duties:

• Capture, deploy, and maintain all images for campus lab computers.

• Setup of Mac imaging servers and Windows WDS imaging servers.

• Manage and maintain computer lab inventory and Lifecycle.

• Manage all computer lab based projects.

• Software licensing for campus computer labs, working with 3rd party vendors as needed

• Collaborate with Wilkes University faculty to address all computer related hardware and software needs and requests in campus computer labs.

• Replace all lab computers and technology according to the University Lifecycle policy.

• Repair/replace hardware failures on campus computer lab equipment as needed.

• Address all software issues in campus computer labs as needed.

• Address printing issues in campus computer labs.

• Assist with the setup and maintenance of Technology Enhanced Classrooms.

• Log all work into Service Now ticket system.

Systems Engineer May 2002 – February 2007

Intellicom Corp, Wilkes-Barre, Pa

Provided full onsite IT support for a number of K-12 educational clients as well as a number of corporate clients.

Job Duties:

• Setup and maintenance of all client network equipment.

• Cable installation (Cat 5, 6, RG6).

• Setup and maintenance of all client Windows based servers running Microsoft based software-- Active Directory, Exchange, SQL, ISA, etc.

• Setup and maintenance of all client desktops.

• Troubleshooting of all computer related problems—hardware, software, and network issues.

• Installation and configuration of Bosch video surveillance systems. EDUCATION

High School Diploma September 1982 -- June 1986

Wyoming Area Sr. High School, Exeter, Pa

Diploma received June 1986

A+ Certification Course January 2000 – April 2000

Luzerne County Community College, Nanticoke, Pa

DTI Instructor led course in preparation of the hardware/software A+ exam Certification received April 2000

Summary

I believe that I am a well-rounded IT professional, experienced in a vast number of technologies and environments. I am self-sufficient, but also work well with others and am a team player. I am reliable, flexible, and feel that my work ethic will make me a valuable asset to any company.



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