Customer Service Sales Manager

ERIK PETERSEN

*** *. ******** ****., *****, UT, *4404 435-***-****

******@***.***

OBJECTIVE

To obtain a Territory Sales Manager position with Altria

EXPERIENCE

Maverik – Marriott-Slaterville, UT

Store Director September 2015 – Present

Supervise and provide leadership for the day-to-day store operations for Marriott-Slaterville location, which includes sales/customer volumes that are more than double that of the Providence location

Responsible for creating and maintaining a fanatical customer experience

Responsible for onboarding, training, and management of store associates

Handle all financial matters within store location, including labor budgets

Maintain all the product available for purchase within the store location

Manage a clean and esthetically pleasing environment for customers and associates

Encourage a consistent team-oriented environment among store associates

Maverik – Providence, UT

Store Director March 2012 – September 2015

Supervise and provide leadership for the day-to-day store operations

Responsible for creating and maintaining a fanatical customer experience

Responsible for onboarding, training, and management of store associates

Handle all financial matters within store location, including labor budgets

Maintain all the product available for purchase within the store location

Manage a clean and esthetically pleasing environment for customers and associates

Encourage a consistent team-oriented environment among store associates

Wangsgard’s Market – Ogden, UT

Front End Manager June 1999 – January 2012

Managed employee onboarding, training, and performance improvement plans

Created and maintained staff scheduling

Handled financial duties as assigned by ownership, including managing cash and safe

Promoted and provided high levels of customer service

Responsible for loss prevention

Balanced the daily sales totals each day

EDUCATION

Utah State University – 1986-1989 – Business Administration

AWARDS AND ACKNOWLEDGEMENTS

Member of the Maverik K2 Club in recognition of outstanding store profitability (2014, 2015, 2016)

REFERENCES

References available upon request

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