Dawn M. Allman

**** ****** **

KEYSTONE HEIGHTS, FL 32656

904-***-****

adsb1l@r.postjobfree.com

Summary of Experience

● Conferred with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.

● Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

● Checked to ensure that appropriate changes were made to resolve customers' problems.

● Determined charges for services requested, collect deposits or payments, or arrange for billing.

● Referred unresolved customer grievances to designated departments for further investigation.

● Reviewed insurance policy terms to determine whether a particular loss is covered by insurance.

● Contacted customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

● Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

● Compared disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.

● Obtained and examined all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Work Experience

Receptionist Greenberg Dental Fleming Island, Fl 2019-2021 Account Manager Professional Debt Mediation Jacksonville, FL 2019-2019 Office Assistant Freedom Pest Control Orange Park, FL 2018-2019 Administrative Assistant E.M.T. Transportation Inc. Jacksonville, FL 2016-2018 Customer Service/Mortgage Bank OF America Jacksonville, FL 2016-2016 Customer Service/Retention CITIBank Jacksonville, FL 2011 - 2016 Customer Service/ Sales Convergys Jacksonville, FL 2010 - 2011 Enumerator US Census Bureau Jacksonville, FL 2010 - 2010 Customer Service/ DSL ATT Jacksonville, FL 2008 - 2009 Education

Edward H. White Senior High Diploma

Everest University Certificated Degree

Skills

Typing - 50 WPM

Microsoft word, Excel