Educational Assistant Service Representative

LD

LYNETTE DURHAM

***********@*****.*** 931-***-**** Southaven, MS 38671

Self-motivated and enthusiastic worker with vast experience. Delivering a proven track record of achievement and a reputation for progressive teamwork. Hard working, confident and committed to seeing results in whatever position I am in. Reliable and dedicated to finding a place that will benefit from my skill set and positive drive. Excellent verbal and written skills

Problem-solving abilities

Detail-oriented

Conflict Resolution

Organized

Clerical support

Strong communicator

Self-starter

Adaptive team player

Desoto County Schools Hernando, MS

Educational Assistant Teacher

01/2013 - 05/2022

Communicated regularly with parents, teachers and administrators regarding student progress and needs.

Maintained safe, educational environment for students during learning and free play time.

Supported and documented student growth and progress to achieve academic, social and emotional goals.

Cultivated and deepened relationships with students and parents. Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication. Memphis City Schools Memphis, TN

Educational Assistant

08/2011 - 01/2013

Assisted teachers with lesson preparation and curriculum implementation. Monitored students in class, hallways and cafeteria to enforce school rules. Graded assignments and tests and documented results into filing systems. Communicated and collaborated well with educators from various grade levels.

Handled clerical duties, managed classrooms and coordinated documents for teachers.

Clarksville Montgomery County School

System Clarksville, TN

Educational Assistant

08/2004 - 05/2011

Helped students master learning concepts through one-on-one and small group tutoring.

Monitored students in class, hallways and cafeteria to enforce school rules. Adapted teaching methods and materials to meet students' varying needs and interests.

Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts. Convergys Clarksville, TN

Customer Service Representative

01/2000 - 08/2004

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Remained calm and professional in stressful circumstances and effectively Summary

Skills

Experience

diffused tense situations.

Demonstrated excellent communication skills in resolving product and consumer complaints.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Upheld quality control policies and procedures to increase customer satisfaction.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Answered inbound calls, chats and emails to facilitate customer service. Exceeded company productivity standards on consistent basis. Jim Hill High School Jackson, MS

High School Diploma

05/1981

University of Phoenix Tempe, AZ

Elementary Education

Education and Training

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