Customer Service Associate
Resume:
Trinity Edwards
Brooklyn, NY *****
Phone: 917-***-****
Email: *************@*****.***
Education
Talent Unlimited High School,
Manhattan, NY
2021
Experience
New York Public Library Seward Park Branch Library Page October 2018 - July 2020
● Shelving books alphabetically and by a numerical system.
● Straightening the books on the shelves and making sure they are in order.
● Shelve and Organize in various departments such as the Adult, Young Adult, Children, and Foreign language departments.
● Familiar with checking books in and out.
● Answered the phone and assisted with customer service while assisting patrons with materials in the library.
● Assist patrons in locating library material.
Riseboro, Summer Youth Internship
July 2021- August 2021
● Assisted with filing and organizing marketing materials for the RiseBoro Homebase Outreach team.
● Updated the RiseBoro Resource Guide to provide a more thorough service for the community.
● Managed the customer service Emergency Rental Assistance Program (ERAP) hotline and connected with New York residents to help with financial assistance for their housing crisis due to Covid-19. Helped ensure all administrative tasks were assigned with multiple programs in the Empowerment division. Foot Soldiers LLC,
Porter, Tech Team
January 2021 - September 2021
● Sweeping the streets of properties and mopping floors.
● Taking out and rebagging garbage.
● Assorting recycling to ensure that it is taken out correctly. Quality Control, Admin Team
October 2021 - November 2021
● Making sure the teams were properly sweeping properties.
● Sent invoices and emails to our clients.
● Called clients and assisted them with their needs leaving them delighted. Restoration Hardware
Customer Service Associate, Delight Remote
November 2021
● Successfully problem solving and assisting customers over the phone.
● Being a team player and being attentive to meetings and clients.
● Fulfilling the needs of our customers.
Achievements
● National Society of High School
Interests/Activities
● Journalism
● Digital Communications
● Content Creator
Computer Skills
● Office 365, Microsoft, Salesforce
Volunteer Work
● Cleary Gottlieb (Mock Trial) (2017 - 2018)
● STEM from Dance (2019)
● Free Sekou Odinga (2014)
● Big Brothers Big Sisters Mentor Program (2017 - 2021)
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