Service Representative Center
Resume:
Virginia Almanza
Customer service representative dedicated to maintaining customer
satisfaction and motivated to improve company success. Reliable and work driven, with strong prioritized abilities. Fluent in Spanish and English.
7062 W Caron Dr.
Peoria, Arizona 85345
*************@*****.***
EXPERIENCE
Arizona Hair Company, Surprise, AZ — Receptionist
May 2015 - August 2016
My duties included welcoming clients, appointment scheduling using time management skills, opening/ closing and balancing the cash drawer. Arrowhead Honda, Peoria, Az — Call Center Representative August 2008 - April 2019
As a call center representative I assisted customers by answering questions, resolving conflicts and issues during scheduling service appointments.
Farmers Insurance, Phoenix,AZ — Front Lines CSR
July 1996 - April 2007
The customer service representative, front line position duties involved handling calls for insurance agents, verifying policy coverage for home and auto within three states.
Smitty’s Big Town, Peoria,AZ — Client Services
May 1991 - October 1992
The position as a client service representative was very fast paced. I was responsible for handling layaways, gift wrapping, sales of postal stamps and registered mail, lottery tickets, money orders, fishing licenses and drawer balance at the end of each shift.
Kmart, Phoenix,AZ — Cashier/ Service Desk Associate Nov 1985 - March 1991
The main duties for this dual position of cashier/ service desk was not limited to all register transactions such as voids, returns, exchanges, and counting register tills .
Jack in the Box, Glendale,AZ — Crew Member
June 1985 - May 1986
As a crew member I performed many duties and responsibilities including: dive thru, front counter, money till, kitchen and food preparation.
SKILLS
Skilled Communicator
Exceptional Multitasker
Customer Focused
Conflict Resolution
Energetic/ Outgoing
EDUCATION
Phoenix Urban League,
Phoenix, AZ — GED
April 1987
LANGUAGES
English
Spanish
References
Rosa Robles
Former Supervisor
Arrowhead Honda
***************@*****.***
Joanna Clark
Friend
Medical Administration
Rebecca De La Huerta
Friend
Business Owner
Kallen Mears
Friend
Arrowhead Honda
*************@*****.***
Virginia Almanza
7062 W Caron Dr. Phoenix, AZ 85345
*************@*****.*** 623-***-****
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