Customer Service Delivery Technician

LARRY D. JOHNSTON

Zephyrhills, FL 813-***-**** **************@*****.***

SERVICE TECHNICIAN / SERVICE ADVISOR

Reliable service technician / advisor with excellent customer service skills and an ability to quickly build trust with others. Extensive technical skills and experience as a major appliance service technician, and as a service advisor, handling customer requests. Also experienced in the healthcare industry as a courier of durable medical equipment (DME). Innovative problem-solver and customer advocate, maintaining high levels of productivity and service excellence in high stress environments. Prior seasonal worker as Santa Claus, and well-regarded and in high-demand due to calm demeanor.

COMPETENCIES

Customer Service Appliance Servicing Troubleshooting Product Installation In-Home Repair

Logistics Operations Warehousing Inventory Management Safety Protocols

EXPERIENCE

Asurion, Smyrna, TN 6/2021 – 7/2022

Major Appliance Customer Service Advocate

Transitioned from a technician to a Customer Service role as part of an Asurion’s acquisition. Leveraged technical experience to help troubleshoot electrical and mechanical issues, and coordinate repairs.

Lakes Electronics, Pompano Beach, FL 6/2017 – 6/2021

Senior Service Technician

Provided in-home servicing of major home appliances, including trouble-shooting of electrical and mechanical issues, repairing equipment, and identifying necessary parts.

Service America, Fort Lauderdale, FL 4/2015 – 6/2017

Service Technician, Level 4

Provided in-home servicing of major home appliances, including trouble-shooting of electrical and mechanical issues, and repairing equipment.

Medcyl Services LTD (Plant City Office), Orlando, FL 5/2008 – 4/2015

Site Manager and Courier

Played key operational role in the warehousing and delivery of oxygen tanks to a large home health care provider. Had oversight of warehousing operations and small team of workers, coordinated deliveries.

ADDITIONAL RELEVANT EXPERIENCE

SeaWorld Parks & Entertainment, (Christmas Town), Tampa, FL

Seasonal Worker (Santa Claus)

Acted in the role of Santa Claus over multiple years. Continually rehired due to excellent interactions and patience in working with the public. Highly regarded for calm demeanor and positive attitude.

Lincare Inc, Multiple Sites in Tampa area

Sr. Service Technician and Courier

Served in multiple positions supporting home health care. Provided courier services and limited setup of durable medical equipment to consumers. Also supported inventory and filling of oxygen tanks.

LARRY D. JOHNSTON **************@*****.*** PAGE TWO

Plymale Appliance, Zephyrhills, Fl, Senior Service and Delivery Technician

Fun & Games Arcade, Jenson Beach, FL, Manager and Service Technician

ACM Scaffolding, (Chandler Equipment Rental), Fort Pierce, FL, Manager and Courier

Alasaun Appliance and TV Center, Port St Lucie, FL, Service and Delivery Technician

Zephyr Home Service Appliance Division, Zephyrhills, FL, Service and Delivery Techician

EDUCATION

Air Conditioning and Refrigeration, Erwin Technical School

CERTIFICATIONS / AFFILIATIONS

Received Manufacturers Factory Training on the following products:

Frigidaire, Samsung, Tappan, White Westinghouse House, Amana, Speed Queen, Jenn-Air, Maytag, Magic Chef, In-Sink-Erator, and Manitowoc Ice Machines

Trained on the following equipment:

Washing machines, dishwashers, refrigerators, ranges, ranges, dryers, cooktops, wall ovens, microwaves, range hoods, and Samsung TVs

Aham-Narda Refrigerant Recovery Certification Program

Certified and trained on the proper use of R12,22R,134A and R600

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