VIJAYANIRMALA APPAVU PRABAKARAN

** ******* **, ***#**, Shrewsbury MA.

adsawy@r.postjobfree.com 508-***-****

Professional Skills:

Comfort and confident when interacting with internal and external clients/customers

Customer service and office administrative skills

Excellent communication.

Familiar with MS Office (Excel, PowerPoint, Word).

Proven knowledge of Customer Relationship Management (CRM) systems.

Professional Experience:

Lowe’s Westborough, MA March 2022 - Present

Front Desk

Certify that appropriate changes were made to resolve customers' problems.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Determine charges for services requested, collected deposits or payments, or arranged for billing.

Ensure all orders for that day are in our order management system accurately and timely.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Proactively addresses internal issues with customers when necessary.

Resolve customer questions and issues (via calls, mails, e-mails) quickly and accurately.

First Source, India June 2007 – Nov 2010

Sales Representative

Assisted in booking complex international trip itineraries by using preferred vendors.

Handled calls for (EXPEDIA) Flights and hotel reservations.

Promoted and maintained excellent client relations by managing prompt and accurate responses via telephone and email.

Recommended alternate routes, lowest available fares, booking class, exchange rates and travel products/services.

Researched and solved issues, provided priority wait-listing, preferred seat selection as needed.

Used computer systems and travel related tools to ensure consistency and adherence to process and procedure.

Convergys, India Jan 2011 – Dec 2012

Customer Care Representative

Assisted the customers in the resolution of no routine problems regarding client’s product or services.

Coordinated with logistic companies and field support companies to support customer needs.

Ensure customer support to customers seeking support on services or products through voice and email.

Supported Edge cases B2B (customers with a higher level of support agreement) cases.

Worked closely with Technical Support Engineers, and cross-functional teams to support customer need.

E D U C A T I O N

Bachelors in Electronics and Communication Engineering. Aug 2002 – May 2006

Thiruvalluvar College Of Engineering & Technology, Tamilnadu, India.

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