Data Entry Customer Service

**** ** ****** **. *-***

Federal Way, WA *****

**.******@*****.***

253-***-**** cell phone

Tamara Marshall

Summary

I would like to work for a company that will help with further growth toward career goals. A company who can utilize my strong communication, customer service and organizational skills, my highly effective leadership and motivational skills. I possess strong call center, customer service skills and a commitment to a team environment with the ability to contribute expertise and follow leadership directives at appropriate times.

Experience

04/2012 - Current Human Resources Inc Auburn, WA

Customer Service/Administration/General Office

●Responsible for handling front office reception area and administration duties, data entry, including greeting guests and offering beverages, answering multiple phone lines, handling company inquiries, and sorting and distribution of mail.

●Answer phones and operate a switchboard. Route calls to specific people. Answer inquiries about the company. Updating spreadsheets, data entry, creation of spreadsheets and other office documentation.

●Make coffee and set out food, also ensure the reception area is tidy. Coordinate mail flow in and out of the office. Coordinate office activities. Gather personal and insurance information. Hand out employee applications.

●Handled all inbound/outbound movement of freight, tracking and tracing, data entry, operations, routing, schedule FTL’s and LTL’s, data entry, 10 key for special accounts, answered and assisted with all inbound calls from internal and external customers. Account manager and direct point of contact for special accounts.

●Ensured all customer complaints or issues were addressed by priority from most critical to least.

12/2012 - Current Elwood Staffing Seattle, WA

Air Export Agent/Admin/General Office

●Serve as account manager and direct point of contact for customer Malaysia Air c/o Zodiac Seats, Evergreen and Intel.

●Setup and schedule all outbound shipper loads for Malaysia air, Evergreen and Intel. Tracking and tracing, week to week billing for any shipments handled for external and internal stations, month end billing and invoicing for Fokker, HP and GE, data entry, filing, creation of Bill of Ladings and Air way bills, AES filing, create customer spreadsheets and routing.

●Reconcile payment for all shipments moving per file for internal stations. Reconcile all discrepancies for US shipments moving from internal stations on monthly Cass Report. Accounts receivable, reconciliations and disputes.

●Training new hires and creating new hire training materials.

03/2005 – 12/2011 Exel Logistics/DHL Global Forwarding Renton, WA

Air Export Agent/Customer Service Rep/Approver

●Served as account manager and direct point of contact for customer accounts AllHeart/Scrubs, Praxair China/Korea, Freeman Decorating, Alitalia, Atitech, IKON, Intel A2B, Samsung and back up for the Los Angeles Film Distribution account.

● I handled all inbound/outbound movement of the customer’s domestic and international freight, daily operations, tracking and tracing, rate quotes, data entry, 10 key, creation of house and master bills, routing and mastering for special accounts, created weekly and month end spreadsheets, answered multiple phone lines and assist with all inbound calls from the internal and external customers. Confirm and approve all documentation for customs.

●Ensured all customer complaints or issues were addressed by priority from most critical to least. Also assist with incoming customer calls.

●Order all supplies and computer equipment for the customer service internal call center team and upper management/supervisors.

●Order all office equipment and supplies for external employees under Vice President of Customer Service.

Education

1991 - 1992 National Education Center Torrance, CA

Certified Medical Assistant & Front Office Management

2000 – 2004 Compton Adult School Compton, CA

High school general education, Certificate Office Procedures, Data Entry, Typing, Word, Excel and PowerPoint, Legal Secretary

2012 – 2016 University of Liberty Lynchburg, VA

AA Psychology Christian Studies/Counseling

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