Active Directory Support Technician

Rebecca Bwenene

Skills:

Networking - Configure LAN /WLAN/WAN/PAN (all 802.11) network routers and printers through secure WEPx, WPAx, and SSID. Provide Remote Desktop assistance.

Software - Windows OS, Linux, MacOS, MS Office and their alternatives; Firewalls; Remote Desktop

Hardware - Desktops, laptops, printers, scanners. Format, SATA, SCSI, and SSD and perform data recovery and imaging.

Knowledge of multiple operating systems.

Active Directory

CompTIA A+ Certificate

Google IT Professional Certificate

AWS Security Fundamentals

AWS Well-Architected

AWS Cloud Practitioner essentials

Education:

Per Scholas; Boston, MA

oIT Technical Support - A comprehensive IT curriculum incorporating Labs, online training courses and unique combination of formal instruction and hands-on activities in a real-world working environment.

Makerere University - Kampala, Uganda Jan 2003

oBachelor of Business Administration

Work Experience:

Apple Green Inc.; Glen Rock, NJ

IT Support Technician

Jun 2022 – Present

Oversee the requests, incidents, and problems. Manage and coordinate urgent and complicated support issues.

Act as escalation point for all requests and incidents.

Develop and mature phone / ticket escalation processes to ensure free flowing of information within the organization.

Windows 10 troubleshooting

Network Printer Troubleshooting

Hardware troubleshooting (Laptop and Workstation)

Configure WIFI in the customer network for user machine

Install software / Application over the network

Works on ticketing tool (Zendesk)

Work with Active Directory, such as Account Lockout troubleshooting, Local Admin access, adding machines to Domain

Quanterix Corporation; Billerica, MA

Inventory Control Specialist

Jan 2021 - Jun 2022

Carryout periodic cycle counts of inventory, execute material transactions in company ERP system and use carriers' computer systems to generate shipping labels, import/export documentation and manage document filing systems.

Verifies proper storage conditions of products and document any inventory issues that may arise

Deliver internal orders and incoming samples / purchase orders to the laboratory and interact with and support all internal departments to meet their material needs

PREVIOUSLY HELD EXPERIENCES:

Amazon; Wilmington, MA

Sortation Assistant

Shell Uganda Limited; Kampala, Uganda

Human Resource Manager and Administrator

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