Mail Handler Postal Service

Cindy T. Murray

443-***-**** Parkville, MD ***** *************@***.***

SUPERVISOR /MANAGER

Adaptable and efficient professional with 24+ years of work experience and a proven knowledge of team building, branding and new business development. Knowledge of process improvement, public relations and relationship management. Dedicated professional with excellent communication, time management and computer skills. Detail-oriented in problem-solving and planning. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Aiming to leverage my abilities to successfully fill the vacancy at your company. Ready to make an immediate contribution to your organization.

WORK EXPERIENCE

UNITED STATES POSTAL SERVICE - Linthicum, MD 04/2014 - Present

SUPERVISOR

Improved productivity and reduced mistakes by implementing strong quality processing.

Strategized with leadership to stay ahead of changing processes for efficient productivity.

Facilitated loading and unloading of mail according to operational procedures.

Maintained service standards and regulations, encouraging safe and efficient operations.

Maintained professional working relationships and promoted open lines of communication with employees.

Presented daily operational data to management for review.

Liaised between employees and managers and disseminated important business information.

UNITED STATES POSTAL SERVICE– Linthicum, MD 05/2015 - 05/2021

MANAGER

Measured staff and productivity and utilized results to make helpful equipment and staffing adjustments.

Collaborated with the Union and Safety to maintain compliance with regulations and standards.

Presented operational data to management for review.

Reviewed staff and employee feedback to improve operational strategies.

Developed schedules and hourly productivity audits to meet dispatch goals.

Maintained professional working relationships and promoted open lines of communication with supervisors and employee.

Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.

Strategized with leadership to stay ahead of changing customer needs and labor planning concerns.

UNITED STATES POSTAL SERVICE– Linthicum, MD 09/1998 - 04/2014

MAIL HANDLER

Containerized letters and parcels into proper equipment.

Retain zip codes and locations for equipment.

Lift parcels up to 70 lbs

Load and unload delivery trucks with mail / parcels and equipment

EDUCATION

BALTIMORE CITY COLLEGE HIGH SCHOOL- Baltimore, MD

College Preparatory Courses - 1986 - 1990

PROFESSIONAL SKILLS

Administrative Management

Overseeing Employees

Problem Anticipation and Resolution

Root Cause Analysis

Performance Monitoring and Evaluation

Delivery Schedules

Corrective Action / Evaluations

Payroll Administration and Timekeeping

Staff / Management Training

Safety Regulations / Safety Awareness

Operational Standards and Efficiency

AWARDS AND HONORS

Certificate of Appreciation, 11/2000

Certificate for Work Performance, 05/2001

Certificate of Appreciation, 06/2016

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