Customer Service Remote

Graciela Daniel

Remote Customer Service Agent (Work From Home)

Email: **********@*****.***

Phone: +1-254*******

Address: *** ****** ***** **** *** 10C, Richmond Hill, Georgia, United States Zipcode: 31324

Industry: Consumer Services

Qualification: Masters

Availability: Immediately

High-energy leader with proven relationship-building skills and significant background working with Customer Service remotely. Resolve clients issues and problems in a timely manner. Recieve inbound calls for client's assistance. Protect client's personal information by deleting its contents after each call. Show compassion and empathy when discussing issues with clients. Prevent escalation to a supervisor. Preficient job skills that promote little supervison by supervisors and coaches. Able to receive good and bad feedback from leaders. EDUCATION

Master of Arts

TESL at Oral Roberts University - Tulsa, OK

May 1997 to August 1999

EXPERIENCE

Remote Customer Service Agent

StarTek - Myrtle Beach

September 2021 to August 2022

Responded promptly to customer service calls and inquiries from diverse groups of individuals. Maintained pleasant and cordial attitude, remaining calm when issues arose. Spoke with [Number] potential customers per day in hopes of expanding customer base. Communicated client reservations to appropriate staff. Resolved issues between talent and directors to maintain strong, professional relationships. Remote Customer Service and Sales Representative (Work From Home) TelTac - Richmond Hill

February 2020 to April 2021

Contacted new and existing customers to outline benefits of products. Monitored customer order process and addressed customer issues. Fostered relationships with customers to expand customer base and retain business. Answered product questions with up-to-date knowledge of sales and promotions. Demonstrated product features to align with customer needs.

Insurance Sales Agent

Insurance Agency - Richmond Hill

November 2017 to April 2018

Insurance Agency, Interviewed prospective clients to gather information on financial needs and discuss existing coverage. Upsold products to policyholders and potential new clients. Researched and analyzed beneficial insurance and investment options and made recommendations to clients. Pursued continued professional development through insurance workshops, course and webinars. Customer Service Representative/Agent (Work From Home) Magazine Distributors - Richmond Hill

February 2019 to February 2020

, Magazine Distributors, Placed orders and answered customer questions in-person, through email and over phone to maximize customer service. Contacted new and existing customers to outline benefits of products. Monitored customer order process and addressed customer issues. Fostered relationships with customers to expand customer base and retain business. Remote Customer Service Agent (Work From Home)

Amazon - Seattle Washington, United States

February 2021 to April 2022

Assisted customers with their issues concerning their package deliveries. Assisted customers in returning unwanted merchandise back to Amazon. Assist Drivers in finding difficult locations. Assisted drivers with contacing clients who do not answer their initial phone calls by leaving a message for them. Making outbound and inbound calls to resolve customers issues. Resolve issues in a timely manner. Protect customers private and personal information. Issue refunds to customers who return unwanted or lost items/merchandise. SKILLS

● leadership. compassionate, accurate, assist customers resolve their issues (Master)

● leadership, compassion and emphaty (Expert)

● Continuing Professional Development (Proficient)

● Outside Sales (Novice)

ADDITIONAL INFORMATION

References - John Craig - 870-***-**** Boss and Friend of Startek.com

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