Service Representative Customer

JESSICA OTERO

************@***.*** 707-***-**** WINDSOR, CA 95492

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Credit card payment processing

Report creation

Report generation

Route management

Inbound and Outbound Calling

Problem-solving abilities

Customer relations

Office equipment proficiency

Customer Service Representative Sonoma Media Investments - Rohnert Park, CA 07/2017 - 03/2022 De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Educated customers on special pricing opportunities and company offerings. Assisted customers with making payments or establishing payment plans to bring accounts current. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Exceeded company productivity standards on consistent basis. Food Preparation Worker PIZZAHUT/TARGET - Santa Rosa, CA 02/2014 - 09/2017 Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross- contamination of raw and prepared food products.

Cleaned utensils, dishes and glasses for customer use. Re-stocked, organized and arranged service and food stations. Packaged and stored food products appropriately for proper handling and preservation. Acquired new skills to support team and further accommodate customer needs. College of New Rochelle, The BRONX, NY 04/2006 GED

Summary

Skills

Experience

Education and Training