Center Representative Call
Resume:
R. Beauchamp
EXPERIENCE
Goodwill, Colorado Springs - Brain Injury Peer Specialist
SEPTEMBER - NOVEMBER 2021
Supported brain injured peers, assisting them with the activities of daily living they are unable to complete on their own. Helping disabled people get exercise Maximus, Remote — Call Center Representative
JULY 2021, TEMPORARY
Made outbound calls to Colorado residents urging them to receive the covid-19 vaccine. Scheduling residents for the vaccine, finding local clinics, and dispelling conspiracy theories. Genysys experience.
United Way 211, Remote — Call Center Representative JUNE 2021 - DECEMBER 2021
Made outbound calls to previous 2-1-1 clients and established the quality of services provided. Transfer clients to the necessary representative if they need continued assistance. Process Excel spreadsheets
Colorado Democrats, Remote — Call Center Representative OCTOBER 2020, TEMPORARY
Made outbound calls to voters advocating for a specific district representative. Dispelling policy rumors and clarifying positions. Hubdialer experience Parker Montessori, Parker, CO — Assistant teacher
SEPTEMBER 2018 - JUNE 2019, SEASONAL
Watched over children as they learned in a child-sized, intuitive, curiosity inducing environment. Taught lessons on ‘works’ Ensured we were following all licensing rules and regulations.
Rita’s Italian Ice, Bethel Park, PA — Treat team member JULY 2016 - AUGUST 2018. SEASONAL
Took customers’ orders, operated the POS system to ‘ring up’ the customer, made treat and handed it to the customer
EDUCATION
University of Colorado; Denver, Remote, and Colorado springs — Some college
AUGUST 2019- CURRENT
Some College, Studying psychology and social work. Upper Saint Clair High School, PA — High school Diploma AUGUST 2018
CERTIFICATIONS
PDIS — Colorado Shines, 2018
First Aid, CPR, and all necessary child care certifications.
(they/them)
***********@*****.***
SKILLS
Technology skills including
experience with google
services, microsoft services,
apple services, and zoom.
Experience using HubDialer,
Genysys, and an unspecified
outbound phone call system.
Significant ability to learn and
adapt to new computer
programs or filing systems.
References
Leila Metcalf
Coworker/Supervisor at Parker
Montessori
Je Navarro
Supervisor at Rita’s Italian Ice
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