Customer Service Lab Assistant
Resume:
Sarah Chakitha Craig
Charlotte, NC 28206
********@*****.***
Summary of Qualifications
** ***** ********** ******* ** an allied health professional, in the field of Phlebotomy. My experience as a Phlebotomist includes 9 years of supervisory and management experience. Excellent organizational skills, the ability to handle multiple priorities effectively, analyze problems and implement appropriate solutions, and assimilate information quickly. Ability to work independently while developing functioning teams among staff. Excellent interpersonal, verbal and written communication skills to deal with all levels of staff.
Employment History
Clinical Lab Assistant
Atrium Health
3/2021 – 8/2022
Collect and/or process patient blood obtained by venipuncture and/or capillary puncture timely and accurate.
Assist in specimen preparation, receipt, and transport of patient specimens.
Perform patient registration.
Provide phone support for patient care areas in a polite and supportive manner.
Train new team members and/or students in the department including any standard work processes applicable to the work area.
Clinical Lab Assistant II
Piedmont Medical Center
1/2020- 10/2020
Collect and/or process patient blood obtained by venipuncture and/or capillary puncture timely and accurate.
Assist in specimen preparation, receipt, and transport of patient specimens.
Perform patient registration.
Provide phone support for patient care areas in a polite and supportive manner.
Train new team members and/or students in the department including any standard work processes applicable to the work area.
Phlebotomist II
Novant Health
3/2019 – 12/2019
Collect patient samples by phlebotomy
Mobile Phlebotomist
Quest Diagnostics
12/2018 – 3/2019
Collect patient samples by phlebotomy
Donor Floor Technician
Octapharma Plasma Center
6/2018 - 9/2018
Phlebotomy
Plasmapheresis
Clinical Lab Asst/Venipuncture Tech
Atrium Health
1/2018 - 4/2018
Sample Processing
Venipunctures/ Lab Draws for admitted patients
Lab Draws for Elective surgery patients/Outpatient surgeries
Team Supervisor/Phlebotomist
American Red Cross
01/2004 – 11/2016
Perform, assess and provide training for blood collection activities as needed.
Supervise staff, create a team environment and provide leadership needed to maintain premiere donor care, customer safety and satisfaction during the blood collection process.
Balance production, customer service and compliance on a daily basis, ensuring integrity of operation.
Supervise staff including hiring, training, evaluation, and discipline to monitor individual and group performance to improve overall team effectiveness.
Work independently with attention to detail ensuring adherence to quality standards.
Meet or exceed donor, sponsor and other customer’s service expectations. Seeks and uses customer feedback to improve services.
Ensure effective internal and external communication between all department levels and functions to foster teamwork and enhance operational success.
Education
University of North Carolina at Charlotte, Charlotte, NC
Bachelor of Arts – Biology, 2007
National Honor & Merit Scholars’ Society
Central Piedmont Community College, Charlotte, NC
●Associate Degree in Science, 2002
Other Experience
●Thomas Healthcare
Phlebotomy Certification Training
National Healthcare Association
■National Phlebotomy Certification
●American Heart Association
BLS Certification
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