Program Manager Operations
Resume:
** ***** ********** ********** *** federal IT clients by managing migrations and implementations of IT systems in Data Center hosted environments. Specialized in migrations of legacy systems into new data center locations. In-depth understanding of Data Center requirements to deliver provisioned infrastructure supporting; migrations, implementations, upgrades and decommissioning. Navigation of 3rd party data center hosts and HW/SW vendors, communications networks and BW services providers. Highly successful, independent motivator dedicated to guiding programs and customer initiatives through completion. Capable of communicating at the highest executive levels, both internally and externally.
SKILLS
CAP Certified (RMF)
Detailed MPP per project
Client communications
Technical liaison between disciplines
Team player
Security +
On-time/On-budget solutions
Self-motivated
Technical solutions research
Proven results
EXPERIENCE
MARCH 2006 - PRESENT
DATA CENTER EXPERTISE:
Subject Matter Expert delivering processes and policies to integrate migrations’ workflows as a mature sales, operations and maintenance product. Product development responsibilities from client initiations, requirements discovery, engineering scope and planning to execution.
Provided subject matter expertise, systems solutions and architecture, while managing 200+ systems
administrators and engineers supporting USAF 844th, ITA IMCEN/CCSC, AOC, Mark Center migration,
OSD AT&L eBusiness center and WHS. Managing responsibilities for these programs valued over $12M
annually, my responsibilities included; P&L, systems design and deployments, vendor management/
engagement and client relationships between components within the NCR. Successfully transitioned
the OSD application development division from a Waterfall to an Agile, SCRUM, and Team Foundations
center of excellence within the Enterprise. Successfully supported multiple TIER I-IV IT Support Services
programs, across varying clients and contracts. Including over 1100 VM migrations into the DoD Mark
Center
OCTOBER 15, 2019 – MARCH 2021
SR. TECHNICAL PROGRAM MANAGER, GENERAL DATA TECH
Sr. Technical Migrations & Implementations Program Manager, singularly responsible for developing and implementing weekly status reporting tools, to document and measure metrics for time-to-bill projects. Participated in the development of goals for both individual contributors, as well as the implementations engineering and project management teams. Completing customer migrations, utilizing all corporate e-Tools, to include ServiceNow (ticketing systems), Equipment Manager (asset and monitoring systems), as well as all MS Project planning. Migration responsibilities from client initiations, requirements discovery, engineering scope and planning to execution. Managed multiple customer events simultaneously, including escalations between divisions. While maintaining migration workload, I was tasked to support internal initiatives, such as network engineering backbone upgrades and migrations, requiring extremely detailed planning and third-party coordination, for down-to-the-minute cutovers, to maintain customer SLAs and network up-times.
MARCH 20, 2016 - OCTOBER 15, 2019
SR. TECHNICAL MIGRATIONS MANAGER, QTS
Sr. Technical Migrations & Implementations Program Manager, Leadership team member, singularly responsible for developing and implementing weekly status reporting tools, to document and measure
metrics for time-to-bill projects. Developed and delivered training materials to the annual sales executive summit in Richmond in 2019. Participated in the development of goals for both individual contributors, as well as the implementations engineering and project management teams. Executed over 200 legacy migrations within 3 years, to include successfully closing 3 data center locations, with annual net savings over $2M.
DECEMBER 2013 – APRIL 2016
SR. TECHNICAL PROGRAM MANAGER, XCELERATE SOLUTIONS
Sr. Program Manager under the DISS program, responsible for the design, installation, configuration, cyber posture, IaaS, PaaS and SaaS delivery for the successful deployment of the client's new JPAS application. To include multiple external interfaces, agencies and systems. Successfully stood up the primary site and deployed the production platform within 6 months, including moving from the legacy data center to a Network Enterprise Center. Additionally, supporting all activities required for secondary sites to successfully utilize our Technical installation documentation to deliver the IaaS for the DR stand-up.
JULY 10, 2001 – JULY 2016
PENTAGON RENNOVATION PROGRAM
During my tenure with the Pentagon Renovation team, I was a principal on the design and transformation solutions team developing and deploying the pilot programs for thin clients (RSAC), IBM blade servers (BCSR), EMC/Brocade fabric, and the apple clients (WHS). Clients to include; DLA, DMDC DISS, Army Operations Command, Army Information Technology Agency (ITA), SIGNAL Center, OSD AT&L eBusiness, 844th Communication Squadron, NMCC, RSAC, Pentagon renovation, FBI and many others through identifying and designing to customer requirements, through systems integration, acceptance and O&M. Additionally, captured Federal business to include; Prime contracts, IDIQ's, task orders and sub-contracts totaling over $100M over my last 6 years in the Federal industry.
JULY 2010 – JULY 2012
SR. TECHNICAL PROGRAM MANAGER, CACI
SR. PM/Operations manager
Responsible for over 16 programs, 220+ operations support personnel with an average annual contract value exceeding &12M.
2008 - 2010
SR. VP EAST COAST DIVISION, REVISION, LLC
Onsite Sr. PM/Operations manager
US Army ITA Data Center
2001 - 2008
SR. PROGRAM MANAGER, GDIT
Director of Audiovisual Engineering
Pentagon Renovation Program Systems Engineering
Completed my tenure as the prime contractors Director of Engineering (over 2 years), managing all
subcontractor relationships, client and construction designs and approvals. Created documentation
standards, to include construction integration packages and standards, and as-built turn over packages
for over 300 conference and command and control systems deployed within the Pentagon and the
National capital region. Maintained all vendor relationships and current/emerging technologies
capabilities to ensure the systems designs and integrations were current and applicable to the solution
required and deployed.
NOVEMBER 2012 - DECEMBER 2013
SR. TECHNICAL BUSINESS DEVELOPMENT, CKA, LLC
Responsible for identifying existing, new and potential opportunities to expand Information Technology
Support Services within the Federal Civilian agencies for a woman owned certified small business.
Successfully identified; procurement opportunities, increased win probabilities and company visibility
with small business advocates and administrations with multiple agencies outside of the existing client
base. Worked with prime and sub-contractors to develop, procure and integrate solutions for clients.
Tracked Federal and State opportunities and crafted proposals with potential to double the annual
revenue.
JULY 2011 - NOVEMBER 2012
FEDERAL SALES AND BUSINESS DEVELOPMENT, NETCOM TECHNOLOGIES
Responsible for identifying existing, new and potential opportunities to develop an audiovisual line of
business within an infrastructure centric certified small business. Successfully identified sole source
opportunity with US State Department within first 3 months to develop and land over 750k in executive
conference facilities. Worked with prime and sub-contractors to develop, procure and integrate solutions for clients. Tracked Federal and State opportunities and crafted over 30 proposals averaging 4
per week.
EDUCATION
SEPTEMBER 1991
BS ELECTRONICS ENGINEERING & MANAGEMENT, USAF UNIVERSITY
NIST
Certified Precision Measurement Electronics
National Institute of Standards and Technology
JULY 1992
SOUTHERN ILLONIS UNIVERSITY, MCAS YUMA
133 credit hours in Electronics Management
MILITARY
HONORABLE DISCHARGE: E-3 – 1992
UNITED STATES MARINE CORPS
MOS: 6492 PMEL
REFERENCES AVAILABLE UPON REQUEST
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