Customer Service Security Officer
Resume:
Christopher J. Curtis
************@*****.***
www.linkedin.com/pub/chris-curtis/63/499/b30
CUSTOMER SERVICE PROFESSIONAL
Key Contributions
•Dedicated customer service with 10 + years' successful experience in customer service and food service setting support with recognized strengths in account maintenance, problem-solving and training, sales staff support and, planning/implementing proactive procedures and systems. Also 5+ years successful experience in Security Protection with recognized training in Active Shooter and Terrorist awareness, Elder abuse, Biohazard and Blood safety, and proper restraint training.
•Possess solid computer skills
•Microsoft Proficient
•Process incoming and outgoing calls at a rate of 30-85 calls a day
•A team player, acknowledged as “Total Quality Customer Service Professional.”
Skills: AS400, Oracle, order Writer, invoice tracking, Microsoft Excel, Microsoft word
Employment:
Nationwide Security Services Upland, Calif 5/19 to Present
Security Officer
•Maintain an equitable level of order, and safety as a supervisor on the assigned location. Enforcing the various rules and regulations. Protecting personal and property from theft, vandalism and harm. Conveying an image of professionalism and behaving in a way that is conductive to good company and community relations. Use of a two- way radio communication system to be able to contact security personnel as needed. To supervise 7-8 security staff, maintain the scheduling of security staff and to make sure any open shifts are filled, Both vehicle and foot patrol of both inside and outside all assigned buildings, Training of all new employees, monitor CCTV monitors and to respond to alarms and any respond to any request for assistance, make sure all staff times are correct before submitting to payroll. Customer service and supervisor related duties as assigned. General office duties as needed.
G4S Secure Solutions Riverside, Calif 7/16 to 5/19
Security Officer
•Maintain an equitable level of order, control and safety in the various hospital buildings, on the hospital grounds and at off site locations. Enforcing the various hospital rules and regulations. Protecting personal and hospital property from theft and vandalism. Enforcing the various hospital rules and regulations. Conveying an image of professionalism and behaving in a way that is conductive to good hospital and community relations. Use of a two-way radio communication system to be able to contact hospital and security personnel as needed. Related duties as assigned.
Universal Protection Services Riverside, Calif. 3/14 to 7/16
Security Officer
•Maintains safe and secure environment for clients, customers and employees by patrolling and monitoring premises. Requests law enforcement and/or action of appropriate individual(s) when necessary. Check in and inspect all incoming and outgoing trucks and containers. Process all paperwork correctly for incoming containers and shuttles. Check all employees entering and leaving assigned facilities. Related duties as assigned.
Alvord Unified School District Riverside, Calif 8/14 to 8/16
Substitute Campus Supervisor
•Maintain order and security, protect and supervise students during lunch and recesses. Responds to classroom calls or related situations, assures student compliance with school policies and regulations. Respond to emergency situations; prevents or controls physical altercations. Administers first aid needed: assists injured or ill persons. Operates a two-way radio to communicate with school office. Performs other related duties as assigned
SMX Staffing, San Bernardino, Calif. 11/13 to 12/13
Warehouse Associate
•Pull assigned product from shelves via hand- held scanner
•Check product for correct description and quantity
•Inventory control and reporting of any damaged or missing product
Process orders and prepare for shipping
AppleOne, Upland, Calif. 12/12 to 3/14
Customer Service Representative
•Service various accounts as assigned
•Foster an environment in which staff can receive a high assurance of customer satisfaction.
Assisted with testing of State Bar Exam as a test proctor.
DPI Specialty Foods, Ontario, Calif 5/05 to 11/12
Customer Service / Inside Sales
•Service various accounts as assigned.
•To foster an environment in which the store and sales staff could achieve a high assurance of customer Satisfaction.
•Process credit information for spoiled, mis-delivered and, damaged products.
•Taking orders via fax, phone and, email
•Process incoming and outgoing calls at a rate of 30-85 calls a day.
•Track invoices using AS400, Oracle, and Order Writer
Selected Contributions:
•Refresher course in 2008. Microsoft Excel 2003 with a passing grade of “A”
•Cross training in all aspects of Customer Service / Inside sales team. I was able to save the company any extra expense that would be needed to cover the open positions by bringing someone from outside the company to fill the open position.
Coachman Motor Homes, Chino, Calif. 12/04 to 05/05
Service Advisor
Additional Positions: Warranty Advisor, Quality Assurance Advisor, Parts Associate
•Directed 5-8 employees with managing inventory and cost controls.
•Process warranty claims
•Quality inspection of all motor homes entering and leaving the plant along with quality walk through with customers.
Selected Contributions:
•Transformed operation of the claims/ warranty process from the ground floor to increase the cash flow from 0% to 100% that was not being processed.
•Introduced training and safety programs that enhanced employee performance and help build a motivated workforce with weekly and monthly safety meetings.
•Transformed operations of the parts dept. by improving inventory control and management by tracking parts being both received from vendors and shipping parts to customers.
Education and Training
Riverside City College, Riverside, Calif. 9/96 to Present
•Associate of Arts: Business Admin
Certificates and Training
State of California Guard Card G1819604 Expiration: 04/30/2023
First aid and CPR certified
OC Pepper Spray certified
CPI Nonviolent Crisis Intervention NEA6B80A. Expiration 4/23/2020
Universal Life Church Credentials of Ministry
REFERENCES
Furnished upon request
Contact this candidate