Customer Service Assurance Analyst

Shumaila Jiwani

********.********@*****.***

Richmond, TX 713-***-****

EDUCATION

C. T. Bauer College of Business, University of Houston May 2019 Bachelor of Business Administration: Management and Marketing EXPERIENCE

Prime Communications AT&T’s Largest Authorized Retailer Sugar Land, Texas Oct 2019- Present Business Operations Analyst

• Prepare financial reports and generate sales forecasts to present to the CEO on a monthly cadence.

• Gather, consolidate, validate, and prepare data for the Accounts Receivable from various departments.

• Utilize Excel to complete the monthly reconciliations, create summaries, complete data analysis, and monthly scorecards.

• Analyze data to minimize unpaid sales and resolve any outstanding issues that are causing variances.

• Facilitate training to the overseas team and work with them to build tables/logics to help automate reporting’s.

• Create/Maintain/Validate company incentives monthly.

• Consolidate and maintain supporting data for daily, weekly & monthly reporting for devices, features, and accessories sold in 2,000+ AT&T locations.

Revenue Assurance Analyst Oct 2017- Oct 2019

• Identified and analyze trends in various data sources to develop improvements to business processes.

• Researched variances to budget through detailed operational and final metrics and present results.

• Assisted with preparing the weekly, monthly, and annual financial reports.

• Ensured billing compliance, including the establishment of processes, documentation, and controls to minimize revenue loss and maximize the cost containment. Best Buy Mobile Rosenberg, Texas December 2014 - Aug 2017 Sales Consultant

• Worked with the sale goal numbers and making sure everyone was up to date.

• Developed exceptional customer service skills by determining customer needs and recommended the right solutions

• Led store in total sales and revenue per hour in mobile for almost a year straight.

• Consistently generated the highest customer satisfaction numbers in the store

• Obtained numerous technological certifications

ACTIVITIES

Ismaili Institutions Sugarland

• 4th grade Religious Education Center Teacher Aug 2017 – Present

• Camp Mosaic Counselor/Coordinator/Staff June 2013 – Present

• Early Childhood Development Center Teacher Aug 2012 – Aug 2014 ADDITIONAL INFORMATION

Soft skills: Microsoft Products, Communication, & Leadership Languages: English, Urdu, Hindi, & Gujarati

Certifications: Google Analytics Certified, Corporate Entrepreneurship, Real Estate Licensing REFERENCES

• Available upon request.

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