CHERIE NAYLOR

**** ********* ***** *********, ** 44119

216-***-****

adsacq@r.postjobfree.com

JOB OBJECTIVE: Organized and detail-oriented individual with superior customer service and people skills seeking to secure a position with a reputable organization where I can utilize my years of office experience and critical thinking skills to deliver customer satisfaction while making a significant contribution to the success of the company.

EXPERIENCE

FEB. 2022 – PRESENT

UTILITY CLERK, GIANT EAGLE

BLOCK STORE ITEMS, GATHER ITEMS THAT DO NOT BELONG IN AREAS, UNLOAD PALLETS AND STOCK SHELVES.

NOV. 1996 – MAR. 2022

HEALTH UNIT COORDINATOR, Cleveland Clinic

Maintaining solid customer relationships by handling patients, visitors and staff’s questions and concerns, with speed and professionalism

Perform HUC tasks as needed, including details, and assisting nurses and physician on the care plans and patients' activities

Reviewing and performing doctors’ orders in” Follow-up” in Epic for patients

Telecommunication of several telephone lines

Computer operation in Epic, Oracle, Outlook, Kronos, Kronos extension, Notepad, Excel, Today page and Microsoft word and HBO

Check, order and distribute supplies for the unit

Data entry for the “shine” audits and design a hotel list in the area for visitors

Call in doctor’s consults on patients and bed tracking

Aid in basic troubleshooting computer and printer problems

Trained staff in applications and procedures protocols

Construct quick reference guides for new or updates applications for various staff

Support other departments in the hospital, as needed

JAN. 2006 –JAN. 2011

TAX ASSOCIATE, H&R BLOCK

Prepare federal, state, and city taxes to ensure the accuracy of various tax forms

Develop research and training guides for clients

Perform customer relations, receptionist duties, and balanced the end of day sales

Jan. 1990 – Aug. 1995

Data Entry Clerk, Greyhound Distribution Center

Take orders for special or immediate rush items

Set up format for computer inventory

Tally physical inventory on the floor

Assist packing and shipping inventory

Answer telephone

EDUCATION

2021

MEDICAL BILLING & CODING, PENN FOSTER

Currently enrolled in online medical billing & coding classes at Penn Foster

2004

COMPUTER NETWARE, LAKELAND COMMUNITY COLLEGE

Novell Netware 5 series, Microsoft Win. 2000 Professional and Server, Active Directory

And A+

SKILLS

Customer service

Computer operations

Basic troubleshooting

Clerical skills

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