Service Representative Customer
Resume:
Sheila Rae Stuart
Apt ***
Mebane, NC
27302
OBJECTIVE: To obtain a position in which my skills and abilities will be utilized to the fullest potential.
EMPLOYMENT:
GFL
Customer Service Representative
April 2022-Present
Graham, NC
Provide excellent customer service and professionalism to all customers via in person, telephone, email or via the web, communicate clearly and concisely with on-the-road employees to give instructions and assistance, answer incoming and make outgoing customer telephone calls, receive and resolve, within established guidelines, customer questions and concerns, monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales, track customer information and concerns and enter data into database, research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment, Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment, maintain new account files, work with supervisors to ensure that all missed stops and special pick-ups are completed daily, provide timely and accurate information regarding missed stops or other customer concerns, generate call-in work orders for drivers, download, distribute and answer all customer inquiries received via email, take web request and process payments by phone, enter new subscription residential accounts into system, key all new/cancelled accounts into Tower system and verify in system
Wal-Mart Distribution Center
Window Clerk
May 2016-March 2021
Mebane, NC
Work in central receiving office, check in truck drivers, fill out correct paperwork to send to receiving, check out truck drivers after verifying all paperwork is correct, accept payments, communicate with receiving and truck gate, filling out paperwork throughout the day, schedule appointments when help is needed, do daily workload at end of shift, file all paperwork ALAMANCE BURLINGTON SCHOOL SYSTEM
Child Nutrition Assistant
March 2011-May 2016
Burlington, NC
Run cash register, count drawer, make deposits, prep food, help stock freezer and cooler, serve children, set up line, break down line and clean line, clean line and kitchen area, wash dishes and kitchen items, clean up at end of day.
CitiGroup
Collector
May 2005-March 2011
McLeansville, NC
Answer approximately 200 outbound call per day, collect credit card and check payments via phone, make and schedule payment arrangements with card holder to resolve delinquency while coming to a solution that best benefits the card holder and company. Laboratory Corporation of America
Customer Service Representative
May 2003-May 2005
Burlington, NC
Answer approximately 200 outbound call per day, collect credit card and check payments via phone, make and schedule payment arrangements with card holder to resolve delinquency while coming to a solution that best benefits the card holder and company. EDUCATION:
Eastern Alamance School
High School Diploma
1996-2000
Mebane, NC
SKILLS:
Collections
Customer Service
40 WPM
Cashiering
Third Party Billing
Medical Terminology
Citrix
Sap
INTERESTS AND ACTIVITIES:
Church
Reading
Traveling
REFERENCES:
Ken Davis 336-***-****
Missy Fleming 336-***-****
Michelle Montjoy 336-***-****
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