Freelance Writer Data Entry

DAWN CHARLEBOIS

*** **** *****, *********, ***** · 214-***-****

**************@*****.***

Customer Service Professional experienced in Insurance as an Aviation Insurance Underwriting Assistant and Broker,Sales Admin to CEO combined with excellent customer service skills, written and verbal communication, the ability to work both independently and on a team, time and task management skills, organization, call center experience with full remote capability.

EXPERIENCE

JANUARY 2022 – AUGUST 2022

SALES ADMINISTRATOR, ONE SYSTEMS, INC.

Managed daily work flow of team. Processed all global sales orders. Prepared shipping documents, generated daily sales reports for President, and answered all sales calls, inquiries, and product questions. Provided shipping updates and transportation statuses of products. Responded to all emails from Sales Reps, Dealers, and Distributors. Provided updated inventory reports to team, participated in international zoom calls, and meetings. Answered all questions regarding existing purchase orders and backorders. Worked 100% remotely.

SEPTEMBER 2021 – MAY 2022

ART TEACHER, YOUNG REMBRANDTS

Taught art classes for after-school enrichment programs of the Wylie ISD elementary schools, grades preschool through 6th Grade, and for the Allen Park District. Utilized a specially designed curriculum which offers step-by-step instruction while teaching basic drawing skills, encourages patience, focus, and the ability to stay on task. Encourages creativity, provides art history lessons and teaches art terminology. Inspires children to view their world more opening and is taught through the Montessori school style of learning.

JANUARY 2020 – JULY 2021

BROKER ASSISTANT, RT SPECIALTY

Assisted inside brokers of a fast-paced, wholesale insurance brokerage within the aerospace division. Obtained Property and Casualty General Lines Agent license (Texas). Prepared insurance quotes. Invoiced and processed all business in AIM accounting program. Prepared and processed renewals. Generated quotes, coordinated NACHA agreements for multi-million dollar premium quota-share accounts. Maintained all files of quota-share policies in Microsoft Outlook and Excel. Proofed policies and subjectivities of policies prior to processing. Requested required documents and subjectivities. Researched account billing concerns, invoiced endorsements, processed changes, cancellations and reinstatements. Created certificates of insurance with Microsoft Word and Adobe PDF. Resolved and corrected billing issues with Premium Accounting. Communicated with Premium Accounting regarding notices of cancellation, reinstatements and state taxation. Invoiced audits. Maintained files in ImageRight and Microsoft Outlook programs. Worked with Compliance Department in setting up new agencies and in the legalities of state requirements with documents.

APRIL 2013 – DECEMBER 2020

AVIATION UNDERWRITING ASSISTANT, OLD REPUBLIC AEROSPACE

Prepared aviation insurance policies for Commercial, Industrial Aid, Municipal Airports, and Manufactured Products lines of business. Managed, maintained, and invoiced monthly reporter policies with Microsoft Excel. Proofed insurance policies. Created and invoiced policy endorsements in AS400. Created and updated certificates of insurance. Processed and maintained complex quota-share policies. Generated both internal and external loss runs. Interacted daily with Brokers and Agents. Maintained policy files utilizing ImageRight and AS400 systems. Ensured subjectivities were completed with accuracy in a timely manner. Requested and maintained pilot history forms, pilot certificates and applications. Processed and invoiced renewals, cancellations and reinstatements. Prepared certified copies of policies for claim litigation. Generated European and Mexican certificates/policies. Trained new- hires and temporary employees. Data entry of senior underwriter rater spreadsheets. Awarded performance bonuses for demonstrated above average job performance.

1988 -1991

MUSIC BUSINESS, BELMONT UNIVERSITY, NASHVILLE, TN

Belmont Orchestra, Pep Band, Musical “Pit” Orchestra

SKILLS

Accurate

Teachable

Attentive to detail

Positive

Reliable

Creative

ACTIVITIES

Proud Flutist of the Wylie Community Band since 2019

Member of the Rockwall Art League since 2018

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