Customer Service Event Planner

Housseinatou Boiro

**** ********* ******, ******, *****, 78732 Cell: 512-***-**** *******.*****@*****.*** Summary

Bilingual (French/English) both oral and written.

Extensive work experience in customer service, leading sales teams, and training new associates. Work Experience

Bilingual Customer Account Manager Richmond hill ON, CANADA ALPHA BRODER CANADA 07/2014 - 05/2017

• Monitored and analyzed key customer portfolios

• Developed and maintained client relationships

• Analyzed and offered solutions to various customer issues

• Made sales pitch and offered alternative products and discounts to customers

• Did follow ups with, and updated customers on order status and other customer questions

• Addressed all pricing and stock availability inquiries

• Ensured that all transactions complied with financial policies and procedures Bilingual Customer Service Administrator Markham ON, CANADA PHILIPS CANADA 02/2012 - 06/2014

• Assisted customers with inquiries about products and processed their orders

• Issued work orders, assigned, and dispatched them to the appropriate field service engineers

• Created cases and dispatched them to tier two or the appropriate queue

• Followed up with customers and addressed all customer issues Bilingual Customer Rep. Account receivable North York ON CANADA MAIN-TECH GROUP 06/2009 - 12/2012

• Made sales pitch to former customers and gave them incentives to rejoin the company

• Prepared, verified, and processed invoices and negotiated payments with customers

• Enrolled customers and modified existing accounts as well as answered a variety of inquiries regarding their policies

Bilingual Sales Representative North York ON, CANADA CRM NORTH AMERICA (XM Satellite Radio) 02/2007 - 02/2009

• Called potential customers to promote XM Radio services and to get them enrolled

• Engaged customers with a sales pitch tailored to their needs

• Helped customers with enrollment and account updates Education

Bachelor Degree in International Studies

York University – Glendon Campus Toronto, ON

Certificate in Law and Social Thoughts Toronto, ON York University – Glendon Campus

Awards & Volunteering

Spark Award as Event Planner for the Glendon African Network

• For outstanding work, going above and beyond with an excellent work ethic and contribution A Certificate for outstanding work and leadership as the head of the AEIUM (students’ association)

• For successfully accomplishing an excellent job, showing leadership, and inspiring others

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