Customer Service Representative
Resume:
PAUL MICHNIEWICZ
**** ******* **.**********, ** 727-***-**** **********@*****.***
https://www.linkedin.com/in/paul-michniewicz-638a1828/
CUSTOMER SERVICE
BUSINESS GROWTH & DEVELOPMENT CUSTOMER SERVICE CONTINUOUS IMPROVEMENT SALES PURCHASING
Well-rounded, enthusiastic, and skilled professional with a career of impressive successes within a broad range of disciplines focusing customer service, sales, and engagements. Possess an advanced-level of proficiency in implementing and enhancing operational procedures to ensure maximum efficiency, productivity, and profitability. Well versed in utilizing Imagecast for Radiology, Lawson for purchasing, and Cloud for transferring images. Strategically focused with exceptional leadership skills, strong business and technical acumen, and keen ability to produce high-performance outcomes to client and vendor interactions. Exceptional communicator adept at communicating clearly and effectively with diverse populations in written, verbal, and presentation formats. Equipped with an excellent work ethic, a well-built sense of responsibility, a high standard of professionalism, and a commendable track record of dependability, pooled with absolute integrity.
CORE COMPETENCIES
●Business Process Improvement
●Customer Experience Enhancement
●Critical Thinking & Decision-Making
●Sales Operations Process Optimization
●Customer Relationship Management
●Communication & Interpersonal Skills
●Problem Analysis & Conflict Resolution
●Stakeholder Management & Liaison
●Team Collaboration & Leadership
PROFESSIONAL EXPERIENCE
IMAGING SERVICE REPRESENTATIVE June 1998 – Present
BayCare Health System Clearwater, Florida
●Significantly contribute to BayCare Health System’s continuous growth and success by providing exceptional support and liaison to up to 3 Radiology groups consisting of 150 Radiologists. Serve an integral role in ensuring the consistent delivery of exceptional service.
●Take full responsibility for reaching out to Ordering Physicians’ nurses and Assistants regarding stats and acute radiology findings.
●Demonstrate excellent aptitude in taking note of time sensitive tasks while continuously ensuring accurate documentation of results.
●Showcase exceptional talent in in communicating with the management to support in transferring supplies and designing workbook.
COMMERCIAL SALES/LEAD GENERATOR June 2010 – Present
AMMCO CLEARWATER.FL
●Dedicated in commercial sales/lead generator by improving the critical thinking skills in solving problems and questions of team.
●Work closely with functional team to build customer satisfaction in service advisor while upholding the commercial accounts.
●Displayed outstanding ability in marketing strategy by guaranteeing the excellent progression of existing customers in AMMCO.
●Established a high level of exceptional skill while maintaining knowledge of fleet accounts with specializations in diagnostics.
PSYCH INTAKE December 1997 – June 1998
BayCare Health System Clearwater, Florida
●Spearheaded in department to prepare patients for admissions while assisting nurses to ensure the safety and control in BayCare.
●Displayed outstanding skill in delivering reliable guidance and direction to patient areas while determining the facilities and service.
●Provide strong responsive skills by allocating the special requirements of patients while keeping the documents narrative form.
●Exhibited a high degree of competence by ensuring the medical record is complete to safeguard the demographic documents.
ADDITIONAL EXPERIENCE
Courier – BayCare Health System 2000 – 2010
Switchboard Operator – BayCare Health System 1997 – 1998
EDUCATION
Associate of Arts– SPC 1982
TRAINING & CERTIFICATIONS
Awards for Excellence – BAYCARE 1999,2002,2006,2017,2019
TECHNICAL PROFICIENCIES
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Imagecast, Lawson, Cloud
PROFESSIONAL MEMBERSHIPS & AFFILIATIONS
Volunteer – Church of Nazarene 2000-2006
Volunteer – Seventh Day Adventists Church 2006-2021
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