Customer Service Pharmacist

Ahmed Badawy

Summary

Licensed Pharmacist, Greeting customers when they walk in, Entering product codes during checkout, Tagging merchandise in the computer system, Checking-out customers at the register, Taking payments from customers, Making correct changes for purchases, Working with inventory-related issues when necessary, such as checking the availability of items or following up on out-of-stock items.

Skills

Knowledge of pharmacy services principles and standards

Excellent communication skills and attention to detail

Good customer service skills and professional attitude

Ability to multitask and work with computers

Familiar with a diverse range of medications

Education

Misr International University, Cairo, Egypt (Graduated in 2010)

Bachelor of pharmacy with a cumulative GPA of 3.19

License and Certifications

Active California pharmacist’s license,

Active Washington pharmacist’s license

APhA Pharmacy-Based Travel Health Services advanced competency training program

BLS

Experience

CVS, Emeryville, CA

Staff pharmacist

Apr 2021 - Present

Greeting customers when they walk in

Entering product codes during checkout

Tagging merchandise in the computer system

Checking-out customers at the register

Taking payments from customers

Making correct changes for purchases

Working with inventory-related issues when necessary, such as checking the availability of items or following up on out-of-stock items

Other duties as assigned by store managers, such as restocking shelves or helping with backroom inventory storage

Safeway, Santa Rosa, CA

Pharmacy manager

Oct 2020 - Mar 2021

Overseeing sales assistants, cashiers, shelf stockers, and other pharmacy employees.

Preparing drugs and executing prescription orders for collection or delivery.

Ordering pharmacy supplies and controlling the inventory on a daily basis.

Enforcing best practice protocols when storing prescription drugs and controlled substances.

Safeway, Santa Rosa, CA

Pharmacist

May 2019 – Sep 2020

Taking payments from customers

Making correct changes for purchases

Working with inventory-related issues when necessary, such as checking the availability of items or following up on out-of-stock items

Other duties as assigned by store managers, such as restocking shelves or helping with backroom inventory storage

Walgreens, Walnut Creek, CA

Pharmacist

Jun 2018 - May 2019

Greets and engages patients and customers and helps them with products and services

Quickly resolves customer issues and answers their questions, thus, ensuring a positive customer experience

Shares best customer service practices with all members of the team to deliver an amazing customer experience

Develops and maintains very strong relationships with valuable customers by offering services proactively and by anticipating their needs

Assists in increasing the focus on healthcare services, hence, supports the efforts on enhancing customer experience, thereby promoting the shift of the role of the pharmacy from transactional to interpersonal

Pharmacy intern, Martinez, CA

Hospital pharmacy

Nov 2017 - Feb 2018

The pharmacy intern is responsible for dispensing prescriptions, measuring doses, weighing compound ingredients, ingredients and processes the medicines in the prescription.

Walgreens, Pittsburg, CA

Pharmacy grad intern

Aug 2016 - May 2018

Responsible to inform the prescription holder about the possible reactions of the medicine prescribed

Accountable for the timely distribution of the medicines in hospitals, nursing homes, residence or any other place from where the order is placed.

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