Customer Service Swing Manager

Larry Hutcherson, Jr.

Email:****************@*****.***

Telephone:217-***-****

Qualifications:

Strong customer service and problem solving skills gained from experience in both retail and office customer service experience

Strong attention to detail and accuracy

Experience handling a fast paced work environment and prioritizing responsibilities

Professional Experience

Boost Mobile, Springfield, IL 01/18 – presently

Retail Store Assistant Sales Manager

Recruited, hired, trained, developed, and directed retail sales

Oversaw client relations, new account development, and customer service

Supervised administrative functions, inventory, cash flow, merchandising, and operations

Conducted ongoing staff development and personal growth planning for employees

Developed innovative and effective marketing programs; exceeded store sales quotas

McDonalds Springfield, IL 05/2013 to Present

Swing Manager

Supervised team members in order to ensure quality of service

Supervised kitchen activities to ensure quality of food

Trained food service personnel

Ensured cleanliness of the store

Investigated and resolve complaints pertaining to food service and quality

Maintained inventory and ensure adequate stocks

Managed cash register

T-Mobile Springfield, IL 08/2016 to 10/2017

Retail Store Assistant Sales Manager

Recruited, hired, trained, developed, and directed retail sales

Oversaw client relations, new account development, and customer service

Supervised administrative functions, inventory, cash flow, merchandising, and operations

Conducted ongoing staff development and personal growth planning for employees

Implemented a sales-tracking spreadsheet to replace a manual form writing process to increase efficiency

Developed innovative and effective marketing programs; exceeded store sales quotas

Successfully managed one of the highest-producing T-Mobile dealer locations in the Springfield market

Received several "Sales Manager of the Month" Awards

Created a team spirit within the store that resulted in increased sales, long-term employees, and customer satisfaction

Bunn-O-Matic Springfield, IL 3/2011 to 3/2013

Order Processor

Developed relationships with vendors

Obtained and analyze process reports; identify and support implementation of ideas to optimize processes for the department

Provided professional, courteous and efficient customer service to all customers

Created and maintained databases of customer information

Entered verbal and document orders using SAP

Wells Fargo Springfield, IL 01/2009 to 07/2010

Pricing Analyst (contract)

Assist clients, brokers, sales representatives, and relationship managers to process registrations and rate lock requests

Entered mortgage information into database to determine pricing program options

Computed incentives for brokers

Chipotle Mexican Grill Springfield, IL 07/2008 to 07/2009

Faxipaditor

Provided positive customer service while assuring accuracy of orders and quality of food

Responsible for cashiering and money transactions at the register

Education

University of Illinois at Springfield – Springfield, IL

(Bachelor’s Degree) Business Administration

Lincoln Land Community College – Springfield, IL

(Associate of Arts) Business Administration

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