Active Directory Virtualization Engineer
Resume:
Tremaine Lamons
Atlanta, GA *0349
**************@*******.***
Professional Experience:
Stone Resource Group (Placement Agency) 9/2021-06/2022
Quikrete
System Engineer
Support Citrix 7.15 in a Hybrid mode publishing desktops and applications on Windows 10 and Windows 2016.
VMware vSphere
Microsoft Windows Server (2019 / 2016 / 2012 R2)
Microsoft Active Directory (Group Policy, DHCP, DNS, NPS, etc.)
Office 365 and Exchange Server (2019, 2016)
Backup Solutions (Veeam, etc.)
Assist with administering, maintaining, and optimizing all server hardware and software while ensuring minimal downtime.
PowerShell user for gathering data and the ability to troubleshoot scripts
Troubleshoot technical problems with all critical systems, servers, and equipment within the data center environment.
Assist with the management of day-to-day operations by monitoring system performance, configuration, maintenance and repair.
Assist with managing Email security utilizing a combination of Office 365 and Barracuda for DLP, AV, phishing, content checks, URL checks.
Participate in and/or manage special projects as assigned by Management.
TCS (Placement Agency) 08/2019—9/2021
Alcoa
System Engineer
Represent the Identity Access and Collaboration team in project meetings as the SME for IAM
Resolve complex IAM and cross functional technical issues in a timely manner
Implement, promote and adhere to relevant standards and policies
Perform project work such as new technology adoption, migration and upgrade of legacy technology
Create and maintain project and operational how-to documentation
Support management systems
Act as escalation point from Service Desk
Monitor system performance and implement performance tuning
Supports Service Desk operations using ServiceNow and Remedy ticketing systems
Provides technical support for internal customers
Demonstrated ability to work under pressure, possess good written and oral communication skills, attention to detail, and be self-motivated
knowledge of Visual Basic and Powershell
Detail-oriented with strong conceptual, analytical, problem solving, decision making and planning skills
In depth knowledge of share, file, and folder permissions in Microsoft Windows
Excel experience with capturing and recording important data also sorting and filtering thru data
Ability to analyze business processes to improve security assurance posture of the department
The ability to use utilize application, and operating system commands to configure, debug, and monitor large scale production systems
General knowledge of Microsoft Exchange
Ability to work independently to achieve departmental objectives
In-depth knowledge of account management in Microsoft Active Directory
TCS (Placement Agency) 11/2015 – 07/2019
InterGlobe Technologies(Placement Agency)
TravelPort (Client)
System Engineer (contract)
Used Citrix XenApp 6.5, 7, 7.6, 7.8 including EdgeSight and Application Manager
Experienced with Citrix Database management, and supporting applications in a Citrix environment
Experienced with Citrix Provisioning Service, Machine Creation Service, User Profile Management, Web Interface, Storefront, Secure Gateway, NetScaler, Citrix Share File and other Citrix related technologies
MS Windows 2008/2012 server infrastructure to include Active Directory and Group Policy, Office Suite and Office 365
Also working with MS Windows 2016 moving Citrix to the latest platform.
Working with enduser Windows 10 troubleshooting and configuring.
Experience with VMWare vSphere
Implementation of Citrix systems into Production
Provides technical guidance regarding technology and proposed upgrades to equipment
Powershell used to troubleshoot issue with Citrix
Write and maintain operating, maintenance and standards manuals for Citrix infrastructure
Evaluates progress and results and recommends changes in procedures
Manages Citrix infrastructure to defined capacity management practices
Troubleshoots and resolves day-to-day Citrix incidents
Works on problem management cases to resolve ongoing issues
Provides installation & support for Citrix projects
Performs routine installations of server & Citrix infrastructure
Works with Citrix Providers and Vendors for fault resolution
Manage short - Medium term projects to successful completion
Manage all changes to defined Change Management Process
RouteMatch Software Inc. 4/2015 – 9/2015
Network Engineer (contract)
Installation, configuration, troubleshooting Windows 7/8
Upgrading OS from Windows 7, 8 and 10 Experience deploying images to laptops
Acronis experience, Office 365 experience hybrid with Exchange 2010
VMware administration and troubleshooting
Installation, configuration, troubleshooting Windows Server 2008
Active Directory, Group Policy, DNS, DHCP, RemoteApps, Domain Trusts
Exchange 2010+ knowledge Site-to-site VPNs, SNMP, SMTP, SSH, FTP, SFTP
ASDM experience Cisco switching, Cisco ASA 55xx security devices
Cisco routing adminstration and troubleshooting
tape devices Symantec BackupExec 2014
Administered Citrix XA 4.5+
I-Business Network 10/2013 – 4/2015
Virtualization Engineer
Provisioned and support Citrix XenApp, Citrix XenDesktop, Citrix Sharefile and Citrix XenServer hosting environment
Performed Microsoft Server builds, upgrades, applications installations, configurations
Group Policy and Active Directory policy creation, patches and other infrastructure maintenance
Assisted in the migration of customers into our Citrix environment and Office 365.
Troubleshoot network, infrastructure and application performance issues
Managed and support firewall rules, SAN Dell EqualLogic, Blade servers, Data center
,racadm and dellome to access the Dell servers thru the DRAC card.
Performed systems maintenance, and trouble shooting, traffic and performance analysis
Led in the design and implementation of Windows 2012 Active Directory environment, setting trust for different forests, configuring conditional forwards for DNS requests
Provide 3rd level support for Technical issues
Lead in setting up Disaster Recovery using schedule replications of volumes from one Data Center to Data Center in two different locations
Design and configure Windows 2003, 2008 & 2012, Linux, Firewall, switch, terminal servers
Citrix Systems 2/2011 – 10/2013
Technical Support Engineer
Responsible for responding to and resolving complex customer problems via phone, email and remote access for Citrix products
The support focuses on in-depth problem analysis of Citrix products and their integration into enterprise-wide mixed environments
Isolated and provide resolution to customer issues or qualify the customer issue for senior level assistance or other vendor assistance
Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained
Used fundamental technical troubleshooting skills obtained through performance of the role to define and isolate technical issues
Configuring Citrix receiver to be used with Macs, IPads and IPhones, Androids
Assisted with implementing Citrix products with enterprise networks working with Hotels, Hospitals, Military Bases with FIPS encryptions
Troubleshooting printers, Powershell scripts, Microsoft Active Directory Group policies, Citrix policies, ODBC connections to SQL databases, roaming profiles, Web Interface servers, Remote Desktop Services, Hyper-V
Plaid Enterprise Inc. 01/2010 – 12/2011
System Engineer
Support all desktops and networking issues from the corporate office and also from the two warehouses located in Decatur, GA and Stone Mountain, GA
In charged of backups, antivirus, Lotus Notes support, Domino Server support, VMware, Linux support, License management Windows 95, 98, NT 4.0 and Windows XP Windows 7, Windows Server 2000 and 2003, Domino 6.5 in the middle of upgrade to Domino 8.5 with legacy equipment (AS400)
PBX experience assigning telephone extension and resetting voice mail passwords
Wireless telephone support order the phones and assign telephone number setup user on Bes server. The main support for all IT issues
Design architect of warehouses combining two warehouses into one location
Companies IT Management Services Department merged 04/2009 – 10/2009
Performance IT (Microsoft Partner)
System Engineer
Support 30 different companies
Support over 200 users
Major duties consist of providing IT management services for over 30 different companies
In charge of identifying problems from monitoring system in the morning before the start of business for the supported customer more of a proactive role every morning also in charged of taking escalations from Tier 1 and Tier 2 Engineer
In charge of all monitoring alerts tickets created from monitoring system
Experience consist of troubleshooting desktop and server issues, account management, implementation experience of third party software ability to use 9 years of experience working with Microsoft platform in order to troubleshoot Active Directory and networking issues,,racadm and dellome to access the Dell servers thru the DRAC card.
Support for over 300 shared exchanged users, group policy management experience, Backup disaster and recovery implementation configuring and maintaining firewalls, basic level scripting experience, provide quotes for hardware and software
License management for Windows and third party software products
Hyper-V used to create servers
Northridge Systems (Microsoft Gold Partner) 02/2006 – 04/2009
Sr. Support Engineer
Support 30 different companies
Support over 200 users
Major duties consist of providing IT management services for over 30 different companies
In charge of identifying problems from monitoring system in the morning before the start of business for the supported customer more of a proactive role every morning also in charged of taking escalations from Tier 1 and Tier 2 Engineer
In charge of all monitoring alerts tickets created from monitoring system
Experience consist of troubleshooting desktop and server issues, account management, implementation experience of third party software ability to use 9 years of experience working with Microsoft platform in order to troubleshoot Active Directory and networking issues,,racadm and dellome to access the Dell servers thru the DRAC card.
Support for over 300 shared exchanged users, group policy management experience, Backup disaster and recovery implementation configuring and maintaining firewalls, basic level scripting experience, provide quotes for hardware and software
License management for Windows and third party software products
Hyper-V used to create servers
Presolutions 01/2005 – 02/2006
Help Desk Technical Support Analyst
Supported 150 Users and 2 Remote sites 10 users each (Out of Country)
HP and Compaq Thin Clients and Servers
Troubleshots general configurations issues on PC’s and printers
Installed or update software on user’s computers
Perform general problem solving and assistance on software applications and hardware systems for departmental Provide individual and/or group instruction and training to staff on computer hardware and software
Right Fax administrator assigning fax lines to users.
Performs routine hardware and software maintenance and assists in proper upkeep and utilization of systems May review, evaluate, and make recommendations on proposals for hardware or software acquisitions
CSA Travel Protection 09/1999 – 06/2004
Sr. Systems Engineer
Support 175 Users and 2 offsite serves
Dell and HP Compaq Servers Cisco 515E firewall, Adtran
Upgraded Windows NT 4.0 platform to Windows 2000 platform
Upgraded Exchange 5.5 to Exchange 2000
Troubleshoot Personal Computer by replacing hard drives, cables, keyboard, mice, modems, sound cards, monitors, adapter cards and network cards and install motherboards, printers,racadm and dellome to access the Dell servers thru the DRAC card.
Experience in installing and troubleshooting DNS, DHCP, WINS, PROXY, VPN, TCP/IP computers, LAN/WAN issues and end-user support
Responsible for inventory of computer parts, also in charge of repairs to laptops and personal Computers
In charge of maintenance on the severs and repairs, installing services packs, and troubleshooting the hardware with hardware arrays and software arrays
In charge of building the companies new workstations, by installing Windows 2003 Server, Windows 98, Windows 95, Windows XP, Norton Antivirus Corporate Edition, and Company’s software Microsoft Office 2000
Ghosting images of computer and using them for departmental images to be able to ghost the different PC’s across the network, Laptop maintenance, experience with VNC and Dial up networking to access files and information(VPN), experience with troubleshooting Windows 2000 Server and Windows NT 4.0, Windows XP and also Windows 2003
Extensive knowledge of Active Directory, experience with LAN, routers, switches, UPS backup power, Backing up data to tapes daily(VERITAS Backup Exec), NAS w/terminal services
Exchange 2000 maintenance and up keep of the server along with the front-end server, which has Spam software and Norton Antivirus for Exchange
Exchange upgrade from 5.5 to Exchange 2000
PIX Firewall and Cisco router and VERITAS Backup Exec software experience
Education and Certifications
Dougherty High School, GA
Graduate, Diploma
Coleman College
Certificate, Computer Engineering
Microsoft Windows 2008 Platform
Microsoft Certified Technology Specialist
XenApp 6.5
Citrix Certified Enterprise Engineer (CCEE)
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