Cheyenne Buchanan
Goal-Oriented Customer Service Specialist with a Proven Record of Success
Indianapolis, IN 46227
*****************@*****.***
Authorized to work in the US for any employer
Work Experience
Spec Customer Success Agent
Freedom mortgage corporation - Indianapolis, IN
November 2021 to Present
specialize in mortgages that can help customers buy or refinance a home regardless of their unique circumstances.
offers a variety of purchase and refinancing loans, including FHA, VA and USDA loans. Part time Cleaner Assistant
Nai’s Vending and Cleaning LLC - Gary, IN
June 2021 to September 2022
Deep clean and sanitize apartments, town homes, businesses etc.
• Provided excellent customer service
• General housekeeping duties including, wiping, cleaning, vacuuming, laundry and dusting Delivery Driver
Amazon DSP - Gary, IN
March 2021 to September 2021
Loading, transporting, and delivering items to clients or businesses in a safe, timely manner
• Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
Package Handler/Sorter
AMAZON FULLFILLMENT CENTERS - Gary, IN
August 2020 to January 2021
Responsible for successfully preparing and sorting all packages for deliveries . Cashier
Family Dollar - Gary, IN
July 2019 to February 2020
As a cashier, my position is to welcome customers, answer their questions, and helping them locate any items they may need . A few accomplishments would be my basic math skills, positive attitude and time management.
Lead Cashier
Triple T’s Topnotch Homemade Sandwiches - Gary, IN March 2019 to July 2019
• Trained newly hired cashiers on accounting procedures and company policies
• Manage store operations in the absence of store manager
• Ensure customers transactions are processed promptly and accurately Customer Service Representative
Teleperformance
June 2017 to March 2019
My position as a customer service representative was to help students get ready for college by assisting them with applying for student loans.
• Maintained up-to-date knowledge of customer accounts
• Performed customer service surveys
• Answered general questions
Package Handler
UPS - Hodgkins, IL
November 2017 to January 2018
• Load and unload packages
• Assemble, seal and scan packages to make sure they are shipped to the correct location Education
High school or equivalent
21St Century Charter School Of Gary
Skills
• Caregiving (2 years)
• Cashiering
• Math
• Merchandising
• Accounting
• Sales
• Merchandising
• Microsoft Office
• Cash handling
• Phone etiquette
• Load & unload
• Basic math
• Residential cleaning
• Food service
• Time management
• Meal preparation
• Food preparation
• Store management
• Home care
• Delivery driver experience
• Computer literacy
• Driving
• Direct support
• Customer service
• Computer operation
• Computer skills
• 10 key typing
• Microsoft Word
• Data Entry
• Senior Care