Technician Operations Medical Interpreter

Aya Maytham

** * ******* ******, **** Springfield, MA 01089

413-***-**** • ***.*******@*****.***

EDUCATION

Westfield State University, Westfield, MA Aug 2019 Bachelor of Science in Biology GPA: 3.4 / 4.0

University of Hartford, CT August 2020 - August 2022 Masters in Business Administration (Healthcare/ pharmaceutical Management and Finance) GPA: 4.0 / 4.0

Harvard Medical School April 2020

Certificate in Immunological Testing During COVID-19 West Springfield High School, West Springfield, MA May 2015 GPA: 3.8 / 4.0

EMPLOYMENT

Walgreens, West Springfield, MA September 2018 - Present Certified Pharmacy Technician operations manager

● Administer Immunizations, including the covid19 vaccine

● Work with health professionals, customers, and insurance companies

● Assist and run flu clinics

● Help mix medicine, count pills, measure medication, label, and give instructions for prescription medication to patients

● Take prescriptions over the phone and in-person

TD Bank Holyoke, MA

January 2020- November 2021

Finance Service Associate

•Responsible to have knowledge of and sell the wide variety of products and services, including loan and mortgage products

•contribute to the growth of the business by developing and deepening new and existing Customer relationships and is responsible for meeting and exceeding specific, individual and team-based business goals

•Responsible for the entire service process in the Store, which includes responsibility for over the counter transactions and more complex sales and service questions and requests

•Consistently executes appropriate behaviors to deliver a Legendary Customer experience in the Store

•Conducts needs-based conversations and offers financial solutions to meet our Customers' needs

•Makes quality referrals to appropriate partners

•Responsible for meeting individual performance metrics

•Responsible for making sound decisions and timely problem resolution

•Proactively reaches out to Customers to deepen relationships through needs-based conversations

•Performs a broad range of tasks of varying complexity and scope

•Conducts loan interviews, accepts loan applications, and conducts loan closings

•Trains less experienced team members

Stavros, Springfield, MA February 2015 - Present

Patient Care Assistant

● Supervision for safety and assistance to the client in activities of daily living to maintain the client in their home

● Medical Assistance (Respiratory Care, Blood pressure measurement, Diabetic blood sugar control)

West Springfield High School, West Springfield, MA January - May 2015 Office Assistant

● Answering phones, helping students with class scheduling, greeting visitors, making copies, assisting with mail

VOLUNTEER WORK

Massachusetts Responds Medical Reserve Corps March - May 2021

● Help at drive through testing sites and vaccine clinics

● Deliver medical supplies/medication

● Answer questions from the public in phone centers Baystate Hospital January 2017

Medical Interpreter (Russian & Arabic)

● Assist patients and clinicians by interpreting medical information and explaining treatment plans, in the hospital and local shelters Ascentria Care Alliance, Westfield, MA May - September 2016 Medical Interpreter (Russian & Arabic)

● Assist refugees in medical appointments

HONORS

● Science Undergraduate Research Spring 2018 - Spring 2019

-Effects of Holistic Remedies on Bacteria Strains

-Comparison of Mitochondrial gene across 25 organisms reveals horizontal gene transfer across different phyla

● Elected to National honor society September 2015 CAMPUS ACTIVITIES

● Biology/ Health Sciences Club Fall 2017- Spring 2019

● Student Ambassador Fall 2016 - Spring 2017

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