Customer Service Representative
Resume:
Crystal Alexander
Customer Service Representative
Florissant, MO 63034
************@*****.***
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Quest Diagnostics Clinical Laboratories - Maryland Heights, MO April 1998 to March 2022
Worked remotely taking fast pace inbound and outbound calls assisting clients that are physicians, nurses, doctor offices, hospitals and patients. Giving accurate test information on many test that Quest Diagnostic offers and provides along with how to collect the specimens. Give accurate test results and pricing. Many other functions of documentation of all call types. Adding test onto previous orders and canceling test adjusting the billing. Handling complaints accurately. Education
High school diploma
Wentzville High School - Wentzville, MO
September 1989 to June 1993
Skills
• Pricing (10+ years)
• Cold Calling (10+ years)
• Business Development
• Research (10+ years)
• Order Entry (10+ years)
• Customer service (10+ years)
• Typing (10+ years)
• Cash handling (3 years)
• Upselling (10+ years)
• Customer Care (10+ years)
• Customer Support (10+ years)
• CSR (10+ years)
• Call Center (10+ years)
• Filing
• Documentation review
• Medical terminology
• Medical records
• Clerical experience
• HIPAA
• Communication skills
• Account Management
• CRM Software
• EMR Systems
• An adept communicator, deadline oriented, and self-motivated, (10+ years) Assessments
Administrative assistant/receptionist — Completed
April 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Front desk agent (hotel) — Proficient
April 2022
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Customer focus & orientation — Proficient
April 2022
Responding to customer situations with sensitivity Full results: Proficient
Customer focus & orientation — Proficient
April 2022
Responding to customer situations with sensitivity Full results: Proficient
Front desk agent (hotel) — Proficient
April 2022
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Work style: Reliability — Proficient
April 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Cleaner fit — Expert
April 2022
Measures the traits that are important for successful cleaners Full results: Expert
Call center customer service — Familiar
April 2022
Demonstrating customer service skills in a call center setting Full results: Familiar
Administrative assistant/receptionist — Completed
April 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Administrative assistant/receptionist — Completed
April 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Customer focus & orientation — Proficient
April 2022
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Familiar
July 2022
Identifying and resolving common customer issues
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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