Specialist Program Customer Support

ALEXANDER E. NUNEZ

North Las Vegas, NV *****

619-***-**** adsa0s@r.postjobfree.com

www.linkedin.com/in/lexnz88

PROFESSIONAL SUMMARY

Information Technology Professional and Military Veteran with a secret security clearance and 22 years of proven experience in the United States Air Force. Accomplished measurable results while leading teams of up to 26 in a dynamic, fast - paced environment. Possess a comprehensive background in logistics and planning, customer support, and records management derived from supporting domestic and global operations. Possess extensive knowledge in information security and vendor relations. Career supported by an Associates of Science in Transportation and multiple CompTIA certifications and additional skills.

• Microsoft Operating

Systems

• Training and Development

• Technical Communication

• Policy

Implementation

• Project

Management

• Risk Management

• System Support

• Data Analysis

• Leadership

PROFESSIONAL EXPERIENCE

United States Air Force Various Locations 2000 – 2022 Cyber Warrior Program, Present

Performed troubleshooting on different departments and resolved hardware and software technical problems in system elements after detailed analysis, including computer failures and software malfunctioning. Certified on CompTIA A+ Network+ Security+ CIOS CSIS Linux CYSA+ Azure Active Directory

• Upgraded all components of desktops, laptops, including hard drives, CPUs, memory, wireless network cards and many other peripherals

• Repaired and replaced malfunctioning components in desktops, laptops, or mobile devices; installed, maintained, troubleshot, and uninstalled software, as well as peripherals

• Acknowledge base requirement for administering Linux servers, configuration, security, and troubleshooting

• Performed secure access and identity protection to on-premises, cloud, and hybrid environments with Azure Active Directory

• Provided wireless network support and install, configure and troubleshoot wireless access points Air Transportation Manager, 2016 – 2022

Facilitated day-to-day operations in support of Nellis Air Force Base (AFB) and Creech AFB transportation operations, while assisting 60 agencies with air transportation requirements for international diplomatic clearances and coordinated hazardous material handling and operations.

• Led, trained and mentored a 26-person team transporting 25K participants honing air-to-air and air-to-ground combat skills in 24 training exercises in support of global operations

• Developed “Airman in Charge” program; rotated 56 shift lead responsibilities per week to provided duty and management perspective for 11 personnel

• Guided a 30-person team assisting over 15K Afghan evacuees relocate to resettlement locations in 48 continental states; maintained 100% accountability and serviceability of all assigned equipment and facilities in excess of $5M

• Identified departments safety training plan limiting factors; developed template that was tailored to work center enhancing shop safety by 45%

• Developed Hazardous Material Technical Specialist program qualifying 300 personnel safely identify and certify hazardous material (HAZMAT); enabled two air bases and 60 agencies acquire unique skills resulted in zero incidents and continued safety of hazardous materials

• Implemented cargo marshaling processes; validated transportation increments and HAZMAT for proper tracking to designated areas

Logistics Operations Supervisor, 2012 – 2015

Performed joint inspections and assembled aircraft loads for contingency, deployment, and exercises operations. On and off-loaded passengers and cargo on DoD owned or controlled military and commercial aircraft and tanker assets. Prepared cargo and personal manifests using Cargo Movement Operations System (CMOS) global in-transit visibility.

• Identified flaw is log system; performed 113 evaluations and 19 processes to rectify 2.3K Global Air Transportation Execution System (GATES) systems errors

• Led 12 critical movement transporting over 1M tons of equipment, 10K personnel across 24 hostile countries in support of eight various operations

• Tracked and maintained 100% accountability of air movement for 700+ Nellis AFB-bound heavy cargo and in transit support aircraft

• Supervised material handling equipment and technical data support; processed transportation control and movement data for 5K pallets to speed up the delivery of 18K tons on 1.4K operations EDUCATION AND CERTIFICATIONS

Cyber Warrior Program MyComputerCareer

Certified on CompTIA A+ CompTIA Network+ CompTIA Security+ CompTIA CySA+ CompTIA CIOS CompTIA CSIS Linux Azure Active Directory Bachelors of Science for Pre-Nursing University of Nevada Las Vegas In Pursuit Associates in Applied Science for Transportation Community College of the Air Force 2015 TECHNICAL SKILLS

Technical Training

• Assembled components based on customer requirements; installed, configured, and maintained PCs, mobile devices, and software for end users; understood the basics of networking and security forensics, and the basics of scripting, virtualization, desktop imaging, and deployment; properly and safely diagnosed, resolved, and documented common hardware and software issues; applied troubleshooting skills; provided appropriate customer support

• Established network connectivity by deploying wired and wireless devices; understood and maintained network documentation, purpose of network services, and basic datacenter, cloud, and virtual networking concepts; monitored network activity identifying performance and availability issues; implemented network hardening techniques; managed, configured, and troubleshoot network infrastructure

• Assessed the security posture of an enterprise environment and recommended and implemented appropriate security solutions; monitored and secured hybrid environments, including cloud, mobile, and IoT; operated with an awareness of applicable laws and policies, including principles of governance, risk, and compliance; identified, analyzed, and responded to security events and incidents

• Leveraged intelligence and threat detection techniques; analyzed and interpreted data; identified and addressed vulnerabilities; suggested preventative measures; effectively responded to and recovered from incidents Systems: Windows 7/8/10, Mac OS X, iOS, DNS and DHCP, Physical and Logical Security, Network Standards and Protocols, IPS/IDS Intrusion Prevention System and Intrusion Detection System, Linux, Azure Hardware: Disassemble and Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface Cards Software: Microsoft Firewalls, Malware Identification, CIDR

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