Center Representative Front Desk

Demetria Johnson

Hyattsville, MD *****

********.*******@***.***

571-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Call Center Representative

Children's National Hospital - Silver Spring, MD

October 2020 to Present

Register and schedule patients' appointments by telephone utilizing the physician scheduler and individual departmental guidelines. Communicate with parents, patients, physicians, community doctors/ staff and other staff in a courteous manner . Responsible for obtaining and validating patient information from various sources and to ensure information entered into the computer management system is accurate. Promote customer service

Call Center Representative

Neighborhood Health - Alexandria, VA

June 2019 to June 2020

Scheduling medical, dental, pediatrics, and behavioral health appointments, answering over 80 phone calls a day, sending urgent messages to Medical assistants when necessary, sending actions to billing and claims when needed.Also verifying patient insurance. Type 40wpm CallCenter/Sales Representative/Customer Service

Bus Charter Express

February 2019 to April 2019

Sales Rep for Call Center, Answering Calls/transferring calls, fulfilling customers needs, Input customers info into database,

Overnight Cashier/Stocker

Harris Teeter - Alexandria, VA

January 2018 to March 2018

Only overnight cashier, upkeeping the store front, cleaning registers, item check/put backs, clean up carts in parking garage, help customers with needs, uphold company policy Front Desk Receptionist

European Wax Center - Alexandria, VA

February 2017 to June 2017

Clean workspace, restock products, make and receive calls, data entry, greet guests, uphold company policy

Sales Associate

The Childrens Place - Oxon Hill, MD

May 2016 to July 2016

cashier answer phones professionally clean work station make sure to uphold safety rules take out trash sort clothes

Education

Associate in Early Childhood Education in Early Childhood Education Ashworth College

September 2018 to December 2018

Diploma

Suitland High School - Suitland, MD

2014 to 2015

Skills

• Carpentry (1 year)

• Front Desk

• Computer/technology (4 years)

• receptionist

• filing

• organizational skills

• outlook

• excel

• Early Childhood

• Child Care

• Teacher Assistant

• Teacher Aide

• Babysitter

• Childcare Provider

• Call Center

• Customer Service

• Commercial Cleaning

• Nannying

• Toddler Care

• Retail Sales

• Infant Care

• Telemarketing

• Caregiving

• Communication Skills

• Microsoft Office (4 years)

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