Data Entry Customer Service
Resume:
ALBERT PHILLIPS
Lake Forest, CA *****
************@*****.***
Professional, friendly, and experienced Auto Service Advisor proficient in customer service. Skillful at determining vehicle issues as well as providing accurate service estimates. Dedicated to meeting the client’s needs in a timely manner while effectively communicating with auto technicians. Proficient in industry-specific computer programs to track customer activity.
EXPERIENCE
SEPTEMBER 2019 – SEPTEMBER 2022
FUNDING/IMAGING SPECIALIST, AMERICAN COAST TITLE
Review customer disbursement packages, sign related checks and image package into system.
AUGUST 2012 – MARCH 2019
SERVICE ADVISOR, TUSTIN LEXUS
Ascertain automotive problems and services by listening to customers description of symptoms;
Clarify description of problems via conducting inspections and walk around vehicle; Take test drive, checking vehicle maintenance records, examine service schedules reported.
Verify warranty and service contract coverage by examining records and papers; provide explanation of provision and exclusions.
Develop estimate by costing materials, supplies, and labor; calculate customer’s payment including deductibles.
Create and prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtain approval signatures; enter repair order into service database system.
Maintain customer rapport by explaining estimates and expected return of vehicle; obtain customer’s approval of estimates, obtain and provide contact telephone numbers. Answer questions and concerns; arrange temporary transportation as needed.
Maintain automotive records by recording problems and corrective actions planned. EDUCATION
FEBRUARY 1983
POLICE ACADEMY - CERTIFICATE, GOLDEN WEST COLLEGE
MAY 1988
EMT CERTIFICATE, SADDLEBACK COLLEGE
SKILLS
• Proficient at an assortment of customer service tasks
• Able to narrow scope of vehicle issues based on customer descriptions
• Skilled at articulating customer issues with auto staff
• Customer relations, Data entry, ADP, Reynolds & Reynolds, UCS
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