Data Entry Customer Service

Objectives

Experienced professional seeking a fully remote customer service or data entry position to further my knowledge and positively impact a growing company.

Experience

First Call Resolution, LLC

Customer Service Representative 12/2020 – Current

-Assist with technical support of Nintendo devices through phone calls and chat systems through trouble shooting

-Research in fast paced manner to find solutions to customer’s calls

-Promoted to handle escalated calls October 2021

-Handle escalated calls effectively and efficiently

-Recognized for handling multiple chats at once and having highest number of calls handled with a solution.

James Edward Salon

Manicurist 2018 – 12/2020

-Track inventory of product, and restock/order them when needed

-Cash out and collect payments for services

-Perform nail services including manicures, shellac, gel, acrylic, dip products, and pedicures.

Dr. James Black DPM

Receptionist 2018

-Schedule, and send reminder messages for appointments

-Collect insurance information and make copies to send into insurance companies for payment or approval.

-Cash out patients or set them up on payment plans

I have worked at many different salons as a manicurist and esthetician from 2006-2017. In 2017 my mother in law took ill and I was her direct caregiver for a year. Prior to working at salons I worked at Cambridge Financial Services from 2002-2006 handling various clerical duties and working directly with insurance companies.

Education

University of Kentucky, 1981-1983

-School of Business, no degree earned

Sybil’s Beauty School, Graduated 1989

-Manicurist

The Galley College of Beauty, Graduated 2008, 2009, 2012

-Manicurist refresher course 2008

-Manicurist instructor License 2009

-Esthetics course 2012

Skills

-Customer Service

-Leadership

-Team building and Development

-Time Management

-Microsoft Office Suite

-Decision making

-Clerical

-Cash handling

-Billing inquiries

-Nail and waxing services

Activities

-Yoga

-Walking

-Puzzles

-Sewing

-Cooking/Baking

References

-Available Upon Request

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