Service Representative Call Center

Darla Williams

336-***-**** *.***********@*******.*** Lexington, NC 27295

SKILLS

Inbound and Outbound Calling

Problem-solving abilities

Ability to work independently

Excellent oral and written communication

skills

EXPERIENCE

Customer Service Representative, Sykes, Inc., April 2020-Current Lexington, NC

Respond to and resolve inbound phone calls in a fast-paced call center environment. Provide solutions to questions regarding customers accounts. Excellent oral and written communication skills.

Take supervisor calls when asked by Team Lead.

Ability to use multiple screens and toggle between screens. Able to notate account and talk to customer simultaneously.

Ability to work indepently. Meet and/or exceeds metrics weekly. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Pharmacy Technician/Procurement Technician, Forsyth Memorial Hospital, July 2006-February 2012 Winston-Salem, NC

Worked with drug wholesalers and pharmaceutical companies to procure needed medicines and supplies.

Ensure medications are handled and stored properly in transit, particularly, cold-chain medications. On call every three weeks. Responsible for carry pager and answering call from on call pharmacist if medication is needed. My duty to find from another source and have courier deliver to hospital. Preparation of sterile and non-sterile compounds.

Chosen to be involved in implementation of Pyxis medication system hospital wide. Took over a year.

Received and verified daily incoming drug inventories, reported discrepancies and logged items into computer system.

EDUCATION AND TRAINING

Pharmacy Technology, Davidson County Community College, Thomasville NC July 2006

Contact this candidate