Data Entry Service Representative
Resume:
Jessica Shaughnessy
**** ******* ****,, **********, **, 55317, US
********@*****.***
Team player who is efficient, well-organized, and service-oriented, with a focus on customer satisfaction and exceeding company goals.
Customer service
Process improvement
MS Office
Invoice generation
Data entry
Dietetics - Associate of Applied Science - 2013
Normandale Community College - Bloomington, MN
Global Forwarding Agent - April, 2017 to January, 2022 C.H. Robinson - Eden Prairie, MN
• Assisted over 20 designated customers with booking, tracking and delivering inbound commercial product from overseas.
• Built customer relationships via phone, email, virtual and in person
• Accurately input data for new bookings into multiple systems.
• Created reporting based on internal and external customer needs
• Invoiced customers for works provided.
• Created payment to parties that assisted with delivery.
• Assisted with incoming calls from the call center
• Updated SOP's and trained new employees in this position. Global Forwarding Coordinator - April, 2015 to April, 2017 C.H. Robinson - Eden Prairie, MN
• Our division's direct contact with delivery carriers on all U.S coasts and Canada
• Researched and sought out new carriers to assist with our business
• Negotiated rates and assigned carriers to deliver our customers product
• Input and confirmed charges to be paid to parties that assisted with delivery.
• Assisted with inbound calls from the call center
• Updated SOP's and trained new employees in this position. Professional Summary
Skills
Education
Work History
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