Customer Service Administration Manager

PETER M. BUOL

Phone # 651-***-**** Stacy, MN ****9 ******@***.***

MANAGER

Reliable, energetic manager offering expertise in improving efficiencies, increasing departmental profits, and managing the company’s overall operations to increase monthly goals and achieve objectives. Innovative, detail-oriented business partner, effective communicator, and problem-solving project manager with excellent interpersonal / time management skills and work ethic who is known for building relationships with internal / external partners at all levels and serving as a key contributing member to the leadership team. Collaborative, dependable, people-oriented leader with demonstrated successes in hiring, training, directing, and developing cross-functional teams to design strategy, set goals for growth, control budgets, optimize expenses, and attain company goals. Managed a call center for team members and loan servicing team.

CORE COMPETENCIES

Closing Coaching Customer Service Hiring Best Practices Continuous Process Improvements Budgeting Forecasting Reporting Training Performance Development Research Documentation

TECHNICAL PROFICIENCIES

Regulatory / Legal Guidelines Requirements Assessments Troubleshooting Quality Assurance Risk Mitigation Compliance LPS Centralized Platform

EXPERIENCE

WELLS FARGO HOME MORTGAGE, Various Locations 08/2010 – Present

Administration Manager, Minneapolis, MN, 08/2012 – Present

Managed a group of 15 team members within the centralized platform.

Interim Loan Administration Manager, Bloomington, MN, 08/2010 – 07/2012

Directed 5 managers to oversee 5 production teams, processing and closing loans on the centralized platform.

•Ensured all applicable quality and regulatory guidelines / goals were met or exceeded.

•Hired, coached, developed, and managed team members, including decisions on performance reviews, terminations, hiring, and discipline.

ADDITIONAL RELEVANT EXPERIENCE

WELLS FARGO HOME MORTGAGE, Minneapolis, MN

Loan Administration Manager

Directed a team of 15 – 20 processors and underwriters under the LPS centralized platform / system, delivering excellent customer service.

NORWEST MORTGAGE

Team Lead

Assisted team members with processing / closing loans, helping train new team members, and managing the team pipeline to ensure that all loans were closed on time.

PRUDENTIAL HOME MORTGAGE

Senior Closer

Reviewed all of the closing documents for team members to ensure the information was correct, training new team members on the current process.

PETER M. BUOL ******@***.*** Page Two

Loan Closer

Managed a pipeline of over 200 loans in the Relo department, executing direct billing of all of the closing costs with the relocation clients, closing over 100 loans every month, and delivering excellent customer service.

Appraisal Services

Ordered appraisals for new applications, set appointments with the appraiser and ordered final inspections on all new construction loans.

NATIONAL SCREEN PRINT, Eden Prairie, MN

Printer

Completed print orders in a timely matter.

EDUCATION

High School Diploma

Humboldt High School

Contact this candidate