Air Force Customer Service
Resume:
JOE FRANCO RESUME
Jose Franco
New Braunfels, TX 78132 United States
Mobile: 575-***-****
Email: *********@***********.***
*********@****.***
Availability: 2 weeks
Job Type: Permanent
Work Schedule: Full-Time
EXPERIENCE
Occupation: Management Analyst
802 Force Support Squadron OL-C Manpower Office
JBSA Ft Sam Houston TX
Fort Sam Houston, TX 78234
07/2018 – 02/2020 retired
Duties, Accomplishments and Related Skills:
Review position descriptions ensuring organizational structure, managerial hierarchy, and Air Force specialty and skill level are commensurate with Manpower Standards and Unit Manning Document. Process Authorization Change Request (ACR) and Organizational Change Request (OCR) within JBSA FT Sam Houston Manpower Office refining unit manning documents ensuring most accurate reflection of unit manning document. Conduct directed or yearly Air Force Manpower Standards/Air Force Manpower Determinant reviews under JBSA Ft Sam Houston Servicing Manpower Office for probable manpower overages and shortages. Conduct Operational Analysis reviews by processing 1040 worksheets ensuring data accurately reflects captured directed manhours. Occupation: Freight Rate Specialist
27 Special Operations Logistics Readiness Squadron 110 Alison Ave Bldg 600
Cannon AFB, NM 88103
11/2012 - 06/2018
Duties, Accomplishments and Related Skills:
Managed financial accounts payable and receivables for all transportation transactions completed through Cargo Movement Operation Systems (CMOS). Ensured Commercial Bill of Ladings (CBLs) accurately reflected the required carrier services and charges corresponding in Cargo Movement Operations System. Responsible for the timely movement of surface freight within and outside of the Continental United States by securing qualified carriers meeting Department of Transportation (DOT) and Code of Federal Regulations (CFR) pertaining to hazardous material and satellite surveillance. Inspect outbound surface freight shipments for safety, tie down, hazardous material placarding, labeling, and packaging. Occupation: Management Analyst
27 SOFSS/FSDE
110 E. SEXTANT AVE BLDG 600
Cannon AFB, NM 88103
07/2006 - 11/2012
Duties, Accomplishments and Related Skills:
Assist headquarters with annual manpower standard reviews, contract manpower equivalent validations, and program action directives. Submit authorization change request to refine unit manning documents. Conduct process improvement reviews by advising, evaluating, and promoting Productivity Enhancement Capital Investment, Innovative Development through Employee Awareness Program, and Air Force Best Practices. Advise senior leaders with MFP-4 and MFP-11 AFSOC BRAC Realignment manning requirements for future POM submissions. Directly responsible for providing Senior commanders with ready program status by projecting officer, enlisted, civilian and total force by authorizations, assigned, and military present for duty consensus. Support AEF wartime requirements, tasking, and enablers by conducting, recognizing, and addressing UTC mismatches and probable shortfalls with base functionals, Installation Deployment Officer, and Personnel Readiness Unit. Review position description ensuring organizational structure, managerial hierarchy, and Air Force specialty and skill level are commensurate with Manpower Standards and Unit Manning Document. Expert Data Manipulator using Access and Business Objects providing squadron senior leaders with analytical excel tailored UMDs and delta configured UTC/UMD mismatch.
Occupation: Senior Manpower Analyst
1 MRS
RANDOLPH AFB, TX
09/2002 - 06/2006 Air Force Retired E-7
Duties, Accomplishments and Related Skills:
Assisted with directed Air Force special studies and manpower requirements determination studies furnishing senior Air Force leadership resource management options supporting Air Force Concepts of Operations thru capabilities-based manpower determinants. Developed and implemented study project plans and timelines. Facilitated workshops in refining capabilities output descriptions, determining per accomplishment times, defining baseline requirements, and identifying potential initiatives.
EDUCATION
Wayland Baptist University Plainview, TX
Bachelor's Degree 08/2008
GPA: 3.2 of a maximum 4
Credits Earned: 84
Major: Management
COMMUNITY COLLEGE OF THE AIR FORCE MAXWELL AFB, AL Associate Degree 05/2005
Credits Earned: 64 Semester hours
Major: HUMAN RESOURCE MANAGEMENT
COMMUNTIY COLLEGE OF THE AIR FORCE MAXWELL AFB, AL Associate Degree 05/2004
Credits Earned: 69 Semester hours
Major: AEROSPACE MANAGEMENT
JOB RELATED TRAINING
E6ACW3S371 0A1A - Manpower Craftsman Course - May 2004 MAFSNCOA 100 - USAF Senior NCO Academy (Correspondence)- Nov 2004 MAFHRMS 117 PDS WRS - Resource Management Course - Aug 2007 Squadron Officer School Resident Program
AWARDS
- October 2007 thru Dec 2007: 27 SOMSS CIV Cat II of the Quarter
- 2008: 27 SOMSS CIV Cat II of the Year
- 2008: AFSOC A1 Manpower and Personnel Flight Specialist of the Year
- 2009: AFSOC A1 Base Level Manpower Intermediate CIV of the Year
REFERENCES
Name Phone Relationship
Dustin Wills 480-***-**** Supervisor
Charles Robinson 210-***-**** Supervisor
Tim Wagley 808-***-**** Co-worker and Friend
Ray Milburn 214-***-**** Friend
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