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Air Force Customer Service

Location:
Northcliff, TX, 78132
Salary:
$55,000
Posted:
October 31, 2022

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Resume:

JOE FRANCO RESUME

Jose Franco

**** *** **********

New Braunfels, TX 78132 United States

Mobile: 575-***-****

Email: ads9u7@r.postjobfree.com

ads9u7@r.postjobfree.com

Availability: 2 weeks

Job Type: Permanent

Work Schedule: Full-Time

EXPERIENCE

Occupation: Management Analyst

802 Force Support Squadron OL-C Manpower Office

JBSA Ft Sam Houston TX

Fort Sam Houston, TX 78234

07/2018 – 02/2020 retired

Duties, Accomplishments and Related Skills:

Review position descriptions ensuring organizational structure, managerial hierarchy, and Air Force specialty and skill level are commensurate with Manpower Standards and Unit Manning Document. Process Authorization Change Request (ACR) and Organizational Change Request (OCR) within JBSA FT Sam Houston Manpower Office refining unit manning documents ensuring most accurate reflection of unit manning document. Conduct directed or yearly Air Force Manpower Standards/Air Force Manpower Determinant reviews under JBSA Ft Sam Houston Servicing Manpower Office for probable manpower overages and shortages. Conduct Operational Analysis reviews by processing 1040 worksheets ensuring data accurately reflects captured directed manhours. Occupation: Freight Rate Specialist

27 Special Operations Logistics Readiness Squadron 110 Alison Ave Bldg 600

Cannon AFB, NM 88103

11/2012 - 06/2018

Duties, Accomplishments and Related Skills:

Managed financial accounts payable and receivables for all transportation transactions completed through Cargo Movement Operation Systems (CMOS). Ensured Commercial Bill of Ladings (CBLs) accurately reflected the required carrier services and charges corresponding in Cargo Movement Operations System. Responsible for the timely movement of surface freight within and outside of the Continental United States by securing qualified carriers meeting Department of Transportation (DOT) and Code of Federal Regulations (CFR) pertaining to hazardous material and satellite surveillance. Inspect outbound surface freight shipments for safety, tie down, hazardous material placarding, labeling, and packaging. Occupation: Management Analyst

27 SOFSS/FSDE

110 E. SEXTANT AVE BLDG 600

Cannon AFB, NM 88103

07/2006 - 11/2012

Duties, Accomplishments and Related Skills:

Assist headquarters with annual manpower standard reviews, contract manpower equivalent validations, and program action directives. Submit authorization change request to refine unit manning documents. Conduct process improvement reviews by advising, evaluating, and promoting Productivity Enhancement Capital Investment, Innovative Development through Employee Awareness Program, and Air Force Best Practices. Advise senior leaders with MFP-4 and MFP-11 AFSOC BRAC Realignment manning requirements for future POM submissions. Directly responsible for providing Senior commanders with ready program status by projecting officer, enlisted, civilian and total force by authorizations, assigned, and military present for duty consensus. Support AEF wartime requirements, tasking, and enablers by conducting, recognizing, and addressing UTC mismatches and probable shortfalls with base functionals, Installation Deployment Officer, and Personnel Readiness Unit. Review position description ensuring organizational structure, managerial hierarchy, and Air Force specialty and skill level are commensurate with Manpower Standards and Unit Manning Document. Expert Data Manipulator using Access and Business Objects providing squadron senior leaders with analytical excel tailored UMDs and delta configured UTC/UMD mismatch.

Occupation: Senior Manpower Analyst

1 MRS

RANDOLPH AFB, TX

09/2002 - 06/2006 Air Force Retired E-7

Duties, Accomplishments and Related Skills:

Assisted with directed Air Force special studies and manpower requirements determination studies furnishing senior Air Force leadership resource management options supporting Air Force Concepts of Operations thru capabilities-based manpower determinants. Developed and implemented study project plans and timelines. Facilitated workshops in refining capabilities output descriptions, determining per accomplishment times, defining baseline requirements, and identifying potential initiatives.

EDUCATION

Wayland Baptist University Plainview, TX

Bachelor's Degree 08/2008

GPA: 3.2 of a maximum 4

Credits Earned: 84

Major: Management

COMMUNITY COLLEGE OF THE AIR FORCE MAXWELL AFB, AL Associate Degree 05/2005

Credits Earned: 64 Semester hours

Major: HUMAN RESOURCE MANAGEMENT

COMMUNTIY COLLEGE OF THE AIR FORCE MAXWELL AFB, AL Associate Degree 05/2004

Credits Earned: 69 Semester hours

Major: AEROSPACE MANAGEMENT

JOB RELATED TRAINING

E6ACW3S371 0A1A - Manpower Craftsman Course - May 2004 MAFSNCOA 100 - USAF Senior NCO Academy (Correspondence)- Nov 2004 MAFHRMS 117 PDS WRS - Resource Management Course - Aug 2007 Squadron Officer School Resident Program

AWARDS

- October 2007 thru Dec 2007: 27 SOMSS CIV Cat II of the Quarter

- 2008: 27 SOMSS CIV Cat II of the Year

- 2008: AFSOC A1 Manpower and Personnel Flight Specialist of the Year

- 2009: AFSOC A1 Base Level Manpower Intermediate CIV of the Year

REFERENCES

Name Phone Relationship

Dustin Wills 480-***-**** Supervisor

Charles Robinson 210-***-**** Supervisor

Tim Wagley 808-***-**** Co-worker and Friend

Ray Milburn 214-***-**** Friend



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