Assistant For Title Insurance & Real Estate

Kimberly D. Zangara

***** ******** ******

Clinton Township, MI 48036

c-586-***-**** **********@*****.***

Objectives: To provide administrative support and management to an organization, engaging in challenging work and displaying my strong work ethic and over 33 years of experience.

Profile: Management and administrative support experience in various disciplines, including title insurance, finance, real estate, public relations, executive assistant, and sales.

Professional Experience

2020-2022 Amrock LLC

National Commercial Services

Detroit, MI 48226

Commercial Closer Assistant

• Critical on-site team member, point of contact to arrange meetings to receive closing documents for remote team members

• Reorganized filing system to improve efficiency

• Processed, distributed and reviewed daily incoming mail including vital documents, scanned documents to send via email to the appropriate team members, dragged and dropped documents into software program placing documents in correct subfile, naming documents and placed documents in designated filing system

• Processed all internal email requests providing a support system for remote team members (staff of 46) to increase the efficiency of communication

• Verified wiring instructions for closings

• Recording Mailings - processed all documents making changes if needed to originals and altered documents using a stamp to ensure the documents were returned to Amrock correctly after recording

• Recordings Wayne County – implemented process for same day recording of documents and tax certification, by utilizing Wayne Co., website to schedule appointments including high volume recordings

• Final review of documents prior to returning to clients with strong attention to detail

• Facilitated payment of outstanding invoices due for accommodation recordings by contacting clients

• Closed out files after all funds were disbursed, confirming all documents were scanned into the software program

• Execute office management tasks such as systematizing office records, including updating information into software program entering notes for future reference 2013-2020 Fidelity National Title

National Commercial Services

Troy, MI 48084

Customer Service Representative/Administrative Assistant

• Assisted counsel with closings, including multi-site transactions.

• Created Excel Spreadsheets for multi-site transactions keeping track of the progress and revisions of the commitments

• Input information received from client including all revised information provided by client through streamlined database management

• Uploaded all supporting documents into software program

• Reviewed commitment once completed from Title Services for errors

• Compared the commitment to the prior policy

• Separated documents on the commitment using Adobe (Vesting Deed, Schedule BI, Schedule BII) uploaded all documents into software program

• Managed the process with India regarding hyperlinking commitments and converting PDF documents into Word documents via Instant Messenger

• Researched Simplifile website for counties that e-recorded including guidelines for recording documents contact county via phone with further inquiries

• Returned final policy and recorded documents to the client.

• Assisted bookkeeper with banking, looked for incoming wires daily for closing and providing information for bookkeeping records. Processed and issued closing and recording checks.

• Maintains support standards that provide a positive customer service experience, problem-solves solutions, and troubleshoots issues.

• Delivers information and shares resources with team members requiring assistance in a manner which empowers them to seek resources independently.

• Event planner for office meetings, holiday parties, team members' company anniversary, and special events. Planned menu and beverage selection and placing food orders. For special occasions, the menu, beverages, and including pricing had to be approved by my supervisor.

• Monthly track of coworker's birthdays, including card, placing, and picking up the cake 2009-2013 Bankers Title

Clinton Township, MI 48035

Production/Administrative Assistant

• Processed Settlement Statements in software program, cut checks for closing, prepared closing package for closer

• Accurate Data Entry when opening new title orders

• Researched BS&A website for tax information, contact municipality for specials

• Contacted road commission for any possible private roads.

• Created a PDF for all new orders, including documents the title examiner needed for title search

• Compared commitment for errors on taxes and legal description per the examiner's request

• Prepared and provided supervisor with weekly and month-end reports 2008-2009 REMAX Acclaim

Clinton Township, MI 48035

Financial Manager

• Processed and entered payables daily for the broker

• Prepared daily deposits and transferred funds from several different accounts

• Processed closing documents daily, issuing commission checks to sales associates while tracking payables through past due invoices for agent fees.

• Calculate hours worked according to employee schedule and punch card, process payroll, provided information to ADP

• Compiled month-end bank reconciliation for commission, payables and receivable.

• Entered updated property information once a week on HUD deals in MLS. 1992-2008 Schweitzer Real Estate, Inc.

Sterling Heights, MI 48310

Financial & Escrow Support Manager

• Provide monthly reports to the Director of Finance and Sales Office Managers

• Consistently met 24-hour turnaround deadline for daily closings, error-free payment of commission to sales associates in an organization with 16 offices, over 550 sales associates with a variety of commission plans

• Called on Garnishments for Child Support, IRS, medical bills, and credit cards

• Disbursed escrow funds to clients for Use & Occupancy, water, and miscellaneous escrow

• Compiled month-end bank reconciliations for commission, payable, and escrow

• Process 1099 for sales associates on January 31st of every year

• Generated a savings of over $27,000 a year by monitoring and negotiating supply contract with Staples Office Supply

• Created an administrative office procedure manual for Schweitzer Real Estate in 2003, provided updates when needed including a revised manual to all Administrative Assistants at year end

• Provided troubleshooting and problem-solving assistance to resolve issues promptly

• Implemented cross-training employees on some of the duties I performed

• Ordered office supplies while maintaining the items that needed to be ordered

• Ordered stationary, envelopes as needed for the office

• Ordered business cards for employees

• Maintained office equipment, including ordering supplies and scheduling maintenance Education: Warren Mott High School

Diploma Warren, MI 48092

Software Proficiencies

Microsoft, Adobe, Zoom, RamQuest, Softpro, ATLAS, Data Trace, Titlewave, SmartView, Titlepoint, Simplifile, BS&A, Ask, Lone Wolf, AccuTerm, Peachtree References: Available upon request

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