Data Entry Sales Associate

Mark Liner

*** “A” **th Street, Gulfport, MS ****7 228-***-**** *********@*****.***

SUMMARY

·Responsible for effectively creating a comfortable and welcoming environment for patrons and team members. Responsible for monitoring, supervising and documentation of the daily operations on assigned shift, ensuring that courteous and prompt service is provided by all team members. Project professionalism and possess excellent verbal and written communication skills. Knowledge of company and state, regulations and procedures. Regular and extensive phone operations making and receiving calls from potential patrons, complaints, requests and returning patrons as well as documentation of all telephone communications to include data entree via Microsoft word/excel/outlook. Creating, daily updating of, and ewcord maintenance including but not limited to personnel files and other sensitive information.

PROFICIENCIES

MANAGEMENT

·Directly responsible for training team members and service representatives. Department Budget, and Pay Roll. Sound decision-making skills, motivating personnel and exhibiting effective supervisory skills. Ensures timely and accurate evaluations and adheres to company and state regulations, Data entree, Effective report writing and documentation of operations/activities via word-excel-outlook.

CUSTOMER SERVICE SATISFACTION

·Effective rapport building, routinely strives to build and maintain rapport with patrons by handling concerns or disputes and making every effort to achieve patron satisfaction. Provides both customers and team members with clear directives needed to excel company goals. Adept experience and knowledge of customer-team member interactions.

EXPERIENCE

NON-EM MEDICAL TRANSPORT DRIVER DESSI GLOBAL. BILOXI, MS 10/2021 - PRESENT

·Public relations, Guest Services, Taking/Receiving high volume of phone calls daily, Daily vehicle inspection and cleanliness, Scheduling,mapping routes and transport of medicaid/medicare recipients to and from daily Dr appts. Basic problem resolution, receiving of sensitive information, Data entry/retrieval via MTM application.

OUTSIDE SALE AB MARKETING. GULFPORT, MS 9/2021 - PRESENT

·Public relations, Guest Services, Taking/Receiving receiving of sensitive information, data entry via proprietary application(using android phone or tablet), basic and complex problem resolution.

ZTRIP DRIVER ZTRIP TAXI CO. GULFPORT, MS 2/2021 - 9/2021

·Public relations, Guest Services, Taking/Receiving high volume of phone calls daily, Driver of multiple vehicles, daily vehicle inspection and cleanliness, Basic problem resolution, receiving of sensitive information, Money handling, C.C. processing.

U.S CENSUS ENUMERATOR U.S. CENSIDERT, MS 8/2020 - 11/2020

·Public relations, Basic problem resolution, receiving and documentation of sensitive information, data entree via U.S. Census Bureau “HUB” system.

POKER FLOOR SUPERVISOR HOLLYWOOD CASINO BAY ST. LOUIS, MS 10/2019 - 0.3/2020

·Dept Budget, Poker Jackpots, Poker Promotions, Customer relations, Team Member Evaluations,Coaching/counselling of team members, Game/Room Integrity,Customer Relations,Problem resolution, entree of all daily activity via Microsoft word/outlook, data entree via excel. Daily record maintenance of sensitive information files including but not limited to personnel files both physical and digitally. Creating and maintaining digital personnel tracking files.

POKER FLOOR SUPERVISOR GOLDEN NUGGET BILOXI, MS 05/2015 - 07/2019

·Poker Jackpots, Poker Promotions, Customer relations, Team Member Evaluations, Kronos(payroll), Game/Room Integrity,Customer Relations,Problem resolution, entree of all daily activity via Microsoft word/outlook, data entree via excel. Creating, daily updating of, and maintenance of sensitive files including but not limited to personnel files both physical and digitally. Creating and maintaining digital personnel tracking files.

SECURITY OFFICER ISLAND VIEW CASINO-GULFPORT, MS 03/2015 – 04/2015

·Company Loss Prevention, Customer Relations, Basic Problem Resolution.

POKER ROOM LEAD SHIFT SUPERVISOR JENA CHOCTAW PINES CASINO-DRY PRONG, LA 01/2013 – 12/2014

·Payroll Management, Dept Budget, Scheduling, Poker Jackpots, Dealer Training, Poker Promotions, Creating Departmental Policies, Customer Relations, Interviewing, Team Member Counseling, I.C,s, entree of all daily activity via Microsoft word/outlook, data entree via excel. Records maintenance to include creating and updating of sensitive information files including but not limited to personnel files both physical and digitally.Creating and maintaining digital personnel tracking files.

SALES ASSOCIATE KEIKO PALMERO & ASSOCIATES-GULFPORT, MS 03/2012 – 1/2013

·Scheduling, Payroll Management, Poker Jackpots, Dealer Training, Poker Promotions, Creating Departmental Policies, Customer Relations, Interviewing, Team Member Counseling, I.C,s

POKER ROOM SHIFT MANAGER POTOWATOMI BINGO CASINO-MILWAUKEE, WI 05/2004 – 3/2011

·Scheduling, Payroll Management, Dept Budget, Poker Jackpots, Dealer Training, Poker Promotions, Creating Departmental Policies, Customer Relations, Interviewing, Team Member Counseling, I.C,s, entree of all daily activity via Microsoft word/outlook, data entree via excel. Daily updating of, and maintenance of sensitive files including but not limited to personnel files both physical and digitally. Creating and maintaining digital personnel tracking files.

POKER ROOM SUPERVISOR PRESIDENT CASINO BROADWATER RESORT-BILOXI, MS 09/2000 – 4/2004

·Supervise Poker Room on Specific Shift, Game/Room Integrity, Poker Jackpots, Poker Promotions, Customer Relations, Poker Cage, And Basic Problem Resolution, entree of all daily activity via Microsoft word/outlook.

POKER DEALER INSTRUCTOR CRESENT SCHOOL OF GAMING-GULFPORT, MS 02/2002 – 4/2004

·Game Security/Integrity, Poker Jackpots, Poker Promotions, Customer Relations, game instruction, documentation of all data concerning student performance.

POKER DEALER PRESIDENT CASINO BROADWATER RESORT-BILOXI, MS 03/2000 – 4/2004

·Game Security/Integrity, Poker Jackpots, Poker Promotions, Customer Relations.

HOTEL & CASINO SECURITY PRESIDENT CASINO BROADWATER RESORT-BILOXI, MS 12/1998 – 3/2000

·Customer Relations, CPR Certified First Responder, Patient care, Documentation of patient information, medical report writing, Relay of patient information to patient care, Company Loss Prevention, Basic Problem Resolution.

HOTEL & CASINO SECURITY GRAND CASINO-BILOXI, MS 07/1995 – 12/1998

· Customer Relations, CPR Certified First Responder, Documentation of Patient information, relay of patient information to patient care professionals(AMR), Basic and complex report writing, Basic Problem Resolution, Company Loss Prevention

FIRE FIGHTER/FIRST RESPONDER GULFPORT FIRE AND RESCUE - GULFPORT, MS 11/1988 – 07/1994

· Community Relations, CPR Certified First Responder, Patient care, Documentation of patient information, relay of patient information to related departments/caregivers, Basic and medical report writing, Basic Problem Resolution.

EDUCATION

May 1986 General Education Development Certificate, Gulfport High School

February 2000 Certificate of All Games, Crescent School of Gaming

March 2006 Certificate Appreciative Management

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