Customer Advisor, Customer Service

PREFINA NGOLO NTSALA

Buffalo, NY *****

716-***-**** - ************@*****.***

EDUCATION

Expected in 05/2023 No Degree: Nursing

Erie 1 BOCES - Buffalo, NY

**/**** **** ****** *******

Frederick Law Olmsted - Buffalo, NY

PROFESSIONAL SUMMARY

Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport- building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.

SKILLS

Output Monitoring and Reporting

Activities of Daily Living (ADL)

Support

Electronic Recordkeeping

Needs Determination

Vital Signs Collection

Feeding Assistance

Observation Documentation

Emotional and Social Support

Patient-Focused Care

Dementia and Alzheimer's Knowledge

CNA Certification

Respiratory Failure

WORK HISTORY

09/2021 to Current Certified Nursing Assistant

Terrace View Long Term Care – Buffalo, NY

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.

Checked patient vitals such as temperature, blood pressure and blood sugar levels. Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

02/2019 to 05/2022 Customer Advisor

Delta Sonic Car Wash Systems – Buffalo, NY

Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.

Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.

Engaged in consultative sales, cross-selling and up-selling activities to align customer needs with business offerings.

Participated in interactive training programs to expand knowledge of company products and policies.

Documented customer interactions in internal database to maintain complete customer service history.

Listened to customers in actively to assess issues and provide accurate information.

Serviced as many as 150 customers in 1 work day to maintain flow and consistency of business and efficiently resolved issues for maximum customer satisfaction.

01/2021 to 01/2022 Certified Nursing Assistant

Father Baker Manor – Orchard Park, NY

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.

Checked patient vitals such as temperature, blood pressure and blood sugar levels. Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Maintained best-in-class standards for individualized care in 40-bed unit by continuously checking in with patients and families and quickly providing care.

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