Customer Service Representative

Marlon Green

***** ********* **. *********, ** **579 813-***-**** *********@*****.***

PERSONAL PROFILE

A highly technical professional who has worked in many aspects of IT including but not limited to hardware, software, networking, VM ware, and Linux. I have a special interest in network administration and system support - areas in which I would specifically utilize my recent training to provide the highest quality service and protection. I am seeking an entry level IT position.

SKILLS SUMMARY

Microsoft Office Applications Computer Hardware System Configuration Managing Desktops Windows Server 2007

- 2010 Virtual Platform Operating Systems Installer Customer Service Client Management Troubleshooting & Repairs

Microsoft Exchange Document Management Sales Skills and Tactics Team Working abilities CPU Expertise Detail Oriented Operating Systems Active Directory Network Security Windows Cisco Certified Network Administration A+ Hardware Administration CompTIA EDUCATION/CERTIFICATIONS

New Horizons Computer Learning Center

CCNA - Cisco Certified Network Administrator (certification pending)

CompTIA Network + (certification pending)

CompTIA A+ (certification pending)

CompTIA Security + (certification pending)

Strayer University, Tampa, FL

June 2016 - present

Bachelor of Science: Information Technology (Concentration in Cybersecurity Technology) Keiser University, Lakeland, FL

May 2013 – Nov 2015

Associate of Science: Information Technology

ICDC College, Culver City, CA

Mar 2010 – Aug 2012

Associate of Science: Information Technology

PROFESSIONAL HISTORY

Lowe’s Home Improvement, Brandon, FL

July 2013 to Current

Customer Service Specialist

Provide prompt and friendly customer service

Assist other employees on the sales floor

Demonstrate or operate Lowe’s products if asked by the customer Leg-A-Sea Distribution, Tampa, FL

Aug 2012 – May 2013

Sales Service Representative

Selling products and services using solid arguments to prospective customers

Performing cost-benefit analyses of existing and potential customers Image First, Clearwater, FL

Jan 2010 – Feb 2012

Route Jumper

Drove truck or other vehicle over established routes or within an established territory DS Waters, Tampa, FL

Sept 2006 – Nov 2009

Route Sales Specialist

Met deadlines and ensure timely deliveries

Drove company delivery vehicles to deliver and sell products to clients

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