Service Representative Customer

COLEEN TAVAUGHNIE MYRIE

Blenheim District, Blenheim P.A Hanover

Telephone: 828-***-****

Email: *************@*****.***

PROFESSIONAL PROFILE

If you are looking for a team member who can handle pressure, is highly motivated, willing and able to adapt to the ever changing environment in organizations then I would like to offer my skills, experience and knowledge to you. In my short working career so far I have had to work/creatively to achieve good outcomes and I take great pride in the detail of tasks that I have responsibility for. I am a reliable, trustworthy, numerate and meticulous individual and I have gained a good understanding of what is required in the workplace and how to motivate others.

I am able to work on own initiative or as part of a team and can deal with administrative duties competently. I also have a very good working knowledge around what is good practice and I am able to identify and address my own learning and development needs. In my previous roles I had a lot of responsibility so that has equipped me well to be prepared for the unexpected and being able to manage my workload and keep to deadlines which I believe are important attributes.

I have had the opportunity to support individual colleagues with the use of computer applications and to provide support and to problem-solve as required. I have a good understanding and working knowledge ICT which I will be able to contribute to your organization.

I have had two years experience in customer service field and would be a great asset to have on board .The skills that I have are transferable to any organization.

I have attached my resume that contains detailed information on my qualifications, skills and relevant work experience.

WORK EXPERIENCE

Camp Tekoa

May 2022- September 2022

Camp Counselor

Middlesex Corner Primary School

January 2020- August 20212

Principal assistant

24-7 Intouch

March 2019- January 2020

Customer Service Representative

Duties and Responsibilities

Operate telephone calls and enquiry

Promote sales

Provide service to customers using application software

Explain bills and promotions to customers

Solve problems customers have with the services

Respond Promptly to Customers’ needs

Jacqueline Minto Law Firm- Dec 2018- Feb 2019

Legal Secretary

Duties & Responsibilities:

Keeping records up to date

Typing up legal documents

Answering the phone and responding to emails

Organising diaries

Preparing court forms

Scheduling client appointments

Arrange files for clients in chronological order

Prepare/documents, spreadsheets and other office related letters

Maintain and follow up on legal files

Update clients

Follow up on outstanding documents

Order office supplies

Copying, printing and scanning

Advanced Call Center Technologies – July 2018- Dec 2018

Customer Service Representative

Duties & Responsibilities:

Operate telephone calls and enquiry

Promote sales

Provide service to customers using application software

Explain bills and promotions to customers

Solve problems customers have with the services

Respond Promptly to Customers’ needs

Couples Negril –Aug 2017-July 2018

Heart Trainee/ Central Laundry Secretary

Duties and Responsibilities:

Operate telephone calls and enquiries

Report Discrepancies

Assist in daily production

Filing and arranging document

Preparing and collating monthly reports and briefing

Logging and processing expenses

Order purchase requisition

Update tracker on a daily basis

Assist in monthly inventories

EDUCATION

NCTVET

Jan. – Mar. 2018

Business Administration (Secretarial Skills) Level 3

NCTVET

Sept. –Dec. 2017

Business Administration (Secretarial Skills) Level 2

Manning’s School

2011-2016

Certificate, Secondary Examination Certificate (CXC)

Office Administration 1

Principles of Business 1

Social Studies 2

English A 1

Mathematics 2

Human & Social Biology 2

Information Technology 2

Principles of Accounts 3

SPECIAL ATTRIBUTES

•Communication Skills

•Writing Skills

•Inter-Personal Relationship

•Customer Service Skills

SOFTWARE APPLICATION

•Microsoft Word

•Microsoft Excel

•Adaco

•RDP

CO-CURRICULAR ACTIVITES

•School Netball Team Player 2011-2014

•Member of the Interact Club 2014-2016

•Couples Negril Sports Club 2017-2018

SPECIAL INTERESTS & HOBBIES

My personal interests are in my church, sports and being creative. I have played Netball for my School and continue to play occasionally with friends and peers. I enjoy reading, sewing and surfing the internet. I have a very competitive nature and I always want to win no matter the task. I also offer care and support to my 91 year old Grandfather who lives in the family home. I am also a fan of computer development and I enjoy discovering new ways to reach a certain goal.

REFERENCES:

Available upon request.

Contact this candidate