Customer Service Advisor
Resume:
Shannon Howard
Katy, Texas *7450
**.*****@*****.***
Over 15 years excellent customer service, sales, preventive maintenance, inventory control, and management experience.
EDUCATION:
Springwood High School, Diploma
Lamar University, Accounting Technician Certificate
SOFTWARE:
CRM/Database management-Microsoft-TekMetrics shop management system-Oracle ERP System-Shop Boss Pro
EXPERIENCE:
12/19-Present
Cypress Station Car Wash and Lube Houston, TX
Service Advisor
•Performed data analysis, advised customers on car care, preventative maintenance, and repairs.
•Executed multi-point inspection, scheduled services, and sold additional services with a ticket average of 30-50 cars at $236-300.
•Topped of fluids, checked tires, and performed inspections belts, hoses, brakes, etc.
12/19-Present Houston, TX
Rainforest Car Wash and Lube
Sales/Service Advisor
•Scheduled vehicle services, repairs, made recommendations, and accomplished up-selling with a ticket average of 20 cars at $130-180.
•Maintained shop/lobby, inventory, and updated customer on repair needs and completion times.
05/10-12/19
Cypress Station Car Wash and Lube Houston, TX
Service Advisor/Manager
•Performed data analysis, advised customers on car care, preventative maintenance, and repairs.
•Executed multi-point inspection, scheduled services, and sold additional services with a ticket average of 20-30 cars at $88-$155.
•Maintained inventory, cleaned shop areas, and updated customer frequently during vehicle services.
•Topped of fluids, checked tires, and performed inspections belts, hoses, brakes, etc.
01/05-05/10
Kwik Kar Houston, TX
Sales Advisor
•Maintained ticket average of 12-25 cars at $75-$125 while selling additional essential services.
•Monitored sales reports, maintained inventory control, and updated customers’ accounts daily.
•Cleaned shop areas, topped of fluids, checked tires, and inspected vehicle to give recommendations.
10/03-01/05
Road Runner Houston, TX
Directive Sales Administrator
•Developed monthly sales reports, trend analysis, and order entry shipments for logistics department.
•Maintained multiple territories, project setups, billing, invoice errors, files, and problem resolution.
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