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Customer Service Support Specialist

October 31, 2022

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SHANTAE SHINHOLSTER 303-***-**** Colorado Springs, CO 80904


Organized, self-reliant and efficient leader who possess expertise as Medical Laboratory Technologist. I am driven to work with technology excelling in performing quality assurance, maintenance, and repairing analyzer to operate efficiently providing medical results from patient samples. The Laboratory equipped me with exceptional leadership skills, intrapersonal skills dealing with patients and coworkers. Introduction of supervising peers provided me with collaborating with all healthcare professionals while providing adequate patient care using technology as the primary resource. It provided ease of collecting patient samples and archiving experiment data. To provide adequate care tedious laboratory procedures were followed to maximize accuracy of testing results. Exudes complete leadership over complex examination and recording of experiment conclusions. Verifies complex statistics, specimen accuracy and critical values within trials. Proficient in TJC, OSHA, and FDA requirements for medical laboratory work. Effective at working as generalist to conduct all types of tests. Quality-focused and collaborative team player with reputation for accuracy and efficiency. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.


Quality assurance controls

Active listening

Organizational skills


Team management



Time management


Computer skills

Customer service



Department of Defense Colorado Springs, CO

Medical Laboratory Technologist

01/2009 - 02/2015

Promoted improved accuracy in laboratory testing review and reporting by leading efforts to present data.

Monitored proficiency testing within laboratory environment, handling necessary corrective action.

Conducted testing based on process guidelines, improving experiment efficiency.

Collaborated with laboratory staff to ascertain group needs and improve test accuracy.

Performed and documented preventive maintenance and quality control practices, noting best corrective action to remediate issues.

Oversaw instrument availability, supply inventory, and restocking measures to maintain nonstop operations.

Contributed to lab team and individual competency assessment toward maintaining efficiency in environment.

Applied knowledge of microbiology, chemistry and hematology daily.

Managed departmental inventory and supply ordering.

Performed EKGs, chemistry analysis, urinalysis and hematology for multiple patients daily.

Cleaned and sterilized lab area, tools and equipment.

Maintained clean and fully operational laboratory equipment.

Reviewed patient data, prepared data reports and signed off on release of information requests.

Performed various tests on patients to assess needs and medication effectiveness.

Recorded control values from technical instruments to maintain reliability and validity of test results.

United States Air Force Reserve Colorado Springs, CO

Medical Laboratory Technician

03/2006 - 09/2010

Exceeded customer satisfaction by finding creative solutions to problems.

Supported work of pathologists by cutting, staining and mounting tissues samples for analysis.

Conducted quality control checks, calibration and technical troubleshooting of hematology analyzer.

Followed laboratory guidelines for handling biological specimens.

Cleaned and sterilized lab area, tools and equipment.

Maintained clean and fully operational laboratory equipment.

United States Air Force, USAF Colorado Springs, CO

Law Enforcement Desk Sergeant

03/2006 - 03/2010

Trained and mentored staff on correct procedures to maximize efficiency and protect public trust.

Informed shift officers of special areas of emphasis, including properties to watch and noted criminals understood to be in patrol areas.

Reviewed paperwork and case files submitted by subordinate officers to verify accuracy and conformance to strict policies.

Collaborated with divisional commanders to maintain consistency in all operations.

Education and Training

Trident University International Cypress, CA

Bachelor of Science in Clinical Laboratory Science


Trident University International Cypress, CA

Bachelor of Science in Business Administration and Management


Touro University Worldwide, Los Alamitos, CA

Master of Science in Health Sciences/Information Technology

Expected in 08/2023

MedCerts Livonia, MI

Medical Information Technologist Certification

Expected in 05/2023

ACI Learning, LeaderQuest Colorado Springs, CO

Computer Support Specialist Program


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