Customer Service Care

Cesilia Cervantes

**** * ***** ***

Chicago, Il *0623

773-***-**** *****************@*****.***

Seeking to obtain a position in a people-oriented organization where I can maximize my customer-service, sales, and management experience in a challenging environment to actualize the company goals. Areas of Expertise

Customer Service Management

Complaint Resolution

Cash Handling

Inventory Management

Barista Experience

Microsoft Office Applications

30-35 WPM

Bilingual English/Spanish

Bank Deposits

POS system knowledge

Teambuilding & Training

Organizational Skills

Computer/Web Savvy

Reporting

Retail Merchandising exp

Professional Experience

Billy Goat Tavern – Chicago, IL 9/08 to Present

Customer Service Bartender Cook

● Take customer orders, and check them out in our “Point of Sale” system

● Train new employees

● Preparation of restaurant opening and closing

● Prepare food, and alcoholic beverages

● Balance register and credit cards at the end of shift

● Respond to customer inquiries in a manner that demonstrates professionalism

● Check restaurant inventory

53rd Bank — Chicago, IL 05/06 to 12/06

Bank Teller

● Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies

● Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations

● Process banking payments

● Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes.

● Preparation of opening and closing balance sheets.

● Rotate to different locations.

Education

Kennedy King College — Chicago, IL

Some College

9/00 to 9/03

Degree: Non

Farragut Career Academy — Chicago, IL

General Studies

9/96 - 6/00

Degree: Diploma

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